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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Payment - direct payments: Direct payments - suspension reasons - setting and removing (AG)

To deal with suspending and reinstating payments, consider steps 1 to 4.

Step 1

To

  • set a suspension reason, go to .
  • remove a suspension reason, go to .

Step 2

Note: Only one suspension reason can be set or removed each time you use the function.

Use Function MAINTAIN PAYMENT SUSPENSION

  • enter the customer’s NINO in the Key Entry Data screen
  • select [OK]. You’ll be taken to the Maintain Payment Suspension screen
  • If the message ‘No match found’ displays, follow the guidance in TCM0136560 

    • If a claim can’t be found, complete the M1 referral as instructed and take no further action.
    • If a claim can be found, use Function MAINTAIN PAYMENT SUSPENSION as above, then continue

    Note: The suspension reasons that are already set are shown in the top box, and those available to be set are shown in the bottom box. If the suspension reason that you want to set is already set, select [Menu] and take no further action.

    • select the appropriate reason in the Suspensions Available To Be Set box
    • select [Add]
    • select [OK]. When the message ‘Are you sure you wish to suspend payments to this applicant?’ displays, select [Yes} to confirm suspension or select [No] to cancel the suspension

    then

    • If there are further suspension reasons to be set, repeat the actions above
    • If there aren’t further suspension reasons to be set, take no further action.

Step 3

Before removing any suspension reason, check for Compliance activity. Follow the guidance in TCM0134420.

  • If there isn’t any Compliance activity or Compliance don’t require the claim, go to .

Step 4

Use Function MAINTAIN PAYMENT SUSPENSION

  • Enter the customer’s NINO in the Key Entry Data screen
  • Select [OK]. You will be taken to the Maintain Payment Suspension screen
  • If the message ‘No match found’ displays, follow the guidance in No Trace Of Claim

    • If a claim cannot be found, complete the M1 referral as instructed and take no further action
    • If a claim can be found, use Function MAINTAIN PAYMENT SUSPENSION as above, then continue

    Note: The suspension reasons that are already set are displayed in the top box.

    Note: If account details aren’’t present and the Regulation 14 Household Note is present

    ‘TCMZ - TC1058 issued on dd/mm/yyyy to request bank/building society account details. If a reply is not received by dd/mm/yyyy payments by cashcheque will stop’

    don’t lift the payment suspension marker without having obtained bank account, building society account or Post Office® card account details.

    • select the appropriate reason in the Suspensions Currently Set box
    • select [Remove]

    then

    • If the message ‘The suspension reason you selected cannot be removed manually’ displays, the suspension can’t be removed clerically. It will be removed automatically when the appropriate change has been processed. Select [OK] to close the message. Take no further action.

    Note: If you’ve selected the wrong suspension reason, select the correct one and then select [Remove].

    or, if any other circumstances apply

    • select [OK]. If the last suspension reason has been removed the message ‘Are you sure you wish to re-instate payments to this applicant?’ displays, select [Yes] to confirm removal of the suspension reason or select [No] to cancel removal of the suspension reason.

    Note: Removing the last (or only) suspension reason prompts re-profiling of the payment schedule. Any payments due to be paid to the customer will be issued immediately.