Payment - direct payments: Direct payments - suspension reasons - setting and removing (Info)
There are circumstances where payments to a customer are suspended - either clerically or automatically. This might be, for example, to prevent further payments being made to the wrong bank account.
Suspension is applied by ‘setting’ a suspension reason. Suspension remains in force whilst there’s at least one suspension reason set.
Suspension reasons are removed clerically or automatically when the reason for suspension is no longer valid - for example, suspension may be set clerically to prevent further payment being made to the wrong bank account. When the customer provides new bank account details and these are captured and processed as a change of circumstances, the suspension reason is automatically removed.
Once the final suspension reason has been removed payments are re-profiled. Any arrears owed to the customer are issued immediately and the balance of entitlement is scheduled over the remainder of the award period.
This guidance takes you through the process of setting and removing a suspension reason.
There is an Action Guide for this subject, select TCM0212240 to access it