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HMRC internal manual

Tax Credits Manual

How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP) for collection

Step 1

On the ‘Function Menu’

  • select ‘View Household Account’.  You will be taken to the ‘Key data entry’ field
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’

If you are taken straight to the ‘View Award Period Summary’ screen, go to .

If you are taken to the ‘Select Individual’ screen

  • select the relevant individual
  • select ‘OK.’

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’

then

  • go to
     

Note: A message may display stating you are denied access to that customer’s details. If this happens, follow the guidance in TCM0068160.

Step 2

In the ‘View Award Period Summary’ screen

  • select the appropriate award
  • select ‘Postings’ pushbutton. You will be taken to the ‘View Award Period Postings’ screen
  • go to .

Step 3

In the ‘View Award Period Postings’ screen

  • check the listed postings for a posting type ‘TDP’
  • where there is a posting type ‘TDP’ this indicates the amount shown has been transferred to DWP for collection
  • go to .

Note: To confirm who the overpayment relates to (either App1 or App2), go to ‘View Overpayments’.  For how to do this, use TCM1000634.

Step 4

If there is more than one award

  • go back to and select the next relevant award
  • take no further action.

If there is not more than one award

  • take no further action.