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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims

Version 2.0

Date published 29/10/2010

Changes to previous version - amended guidance. Amended email address at step 7.

Checklist

Before you follow this guidance make sure

  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Reasons not to follow this guidance

You don’t need to follow this guidance if

  • you’re dealing with a Fast Track claim for a new child.

Background

A TC600 claim form will always be accompanied by a tax credits Fast Track form (Appendix 44) completed by Jobcentre Plus or the Department for Social Development (DSD).

You’ll already know which of the two separate Fast Track instructions you need to follow when you receive the tax credits claim form and Fast Track form.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you’re processing a new claim, go to .

If you’re dealing with returned correspondence, go to .

If you’re processing the claim following action by the Persons From Abroad Team Fast Track officer, go to .

If you are checking if a decision has been made on the claim, go to .

If Compliance has emailed you to state they have dealt with your referral, go to .

If you’ve received a reply to a ‘Blocking check stencil’, go to .

If the 48-hour BF date period to check if a payment schedule has been set up has expired, go to .

Step 2

Check if the Fast Track WTC processing rules are satisfied. For how to do this, use TCM1000072.

If the Fast Track WTC processing rules are satisfied, go to .

If the Fast Track WTC processing rules aren’t satisfied, go to .

Step 3

Separate the TC600 claim form from the Appendix 44

  • send the Appendix 44 to storage. Follow the guidance in TCM0074140 
  • send the TC600 claim form to the Netherton Processing Centre for Rapid Data Capture (RDC)
  • take no further action.

Step 4

Check if tax credits are currently in payment for either customer or both customers. For how to do this, use TCM1000073.

If tax credits are currently in payment

  • complete form TC648 indicating that a tax credits claim is already in payment
  • send the TC600 claim form, Appendix 44 and form TC648 to the appropriate Change of Circumstances Team
  • take no further action.

If tax credits aren’t currently in payment, go to .

Step 5

Using the information on the Appendix 44 and TC600 claim form, check if the date the customer started work is no more than seven days after the date of claim.

If the work start date isn’t more than seven days after the date of claim, go to .

If the work start date is more than seven days after the date of claim, go to .

Step 6

Capture the claim and/or new details on to the tax credits computer. Follow the guidance in TCM0066100.

If the claim requires action by the Persons From Abroad Team Fast Track officer

  • pass the case papers to the Persons From Abroad Team Fast Track officer
  • take no further action

If the claim doesn’t require action by the Persons From Abroad Team Fast Track officer 

  • continue to capture the claim and/or new details

Note: The date of claim will always be the ‘Date submitted’ shown on the Appendix 44 in the section titled ‘Must Be Completed In Capital Letters’, the date the TC600 claim form was signed or the date stamped on the Appendix 44 (in that order) if no date is shown in the section.

Note: Always select ‘Process’ on the ‘Summary Information’ screen after capturing the available details.

Note: Only send casepapers to storage when the claim is in payment.

  • update Application Notes with the message DF12 from TCM0156080. For how to do this, use TCM1000028 
  • wait between three and 24 hours to make sure the claim is processed
  • go to .

Step 7

Check the tax credits computer to confirm whether or not a decision has been made on the claim. For how to do this, use TCM1000131.

If the claim’s status is ‘Award Issued’, go to .

If the claim’s status is ‘Rejected’

  • return any of the customer’s personal documents to the customer
  • put any correspondence to be retained inside the folded claim form
  • put the folded claim form in a clear wallet
  • send the wallet to storage. Follow the guidance in TCM0074140 
  • take no further action.

If the claim status is ‘Awaiting Award’ because there’s missing information or the claim is subject to a verification failure, go to .

If the claim status is ‘Awaiting Award’ because there’s a Compliance check

  • complete the claim details on the Compliance spreadsheet
  • save the case papers in the BF run
  • take no further action.

If the claim status is ‘Awaiting Award’ because there’s a ‘Blocking Message’ in the ‘Application Notes’ field

  • complete the electronic ‘Blocking check stencil’ held by your manager
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • take no further action.

Step 8

Note: You’ll need to obtain any missing information and deal with any verification failures that have been created.

Obtain the missing information by phone and process the verification failure. To do this

If you’re able to process the verification failure, go to .

If there isn’t a verification failure and you’ve been able to obtain all the missing information over the phone, go back to .

If you’ve been unable to obtain any of the missing information over the phone

  • write to the customer for the missing information
  • save the casepapers in the BF run
  • take no further action.

If you’ve been able to obtain some, but not all, of the missing information over the phone

  • write to the customer for the missing information
  • go back to .

Step 9

Check if a payment schedule has been set up so that the award can be paid. For how to do this, use TCM1000074.

If a payment schedule has been set up

  • return any of the customer’s personal documents to the customer
  • put any correspondence to be retained inside the folded claim form
  • put the folded claim form in a clear wallet
  • send the wallet to storage. Follow the guidance in TCM0074140 
  • take no further action.

If a payment schedule hasn’t been set up and the case hasn’t been put in BF for 48 hours

  • BF the case for 48 hours
  • save the casepapers in the BF run
  • take no further action.

If a payment schedule hasn’t been set up and the case has already been put in BF for 48 hours

  • complete the electronic ‘DWP Fast Track Calculating & Scheduling referral’ form
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • return any of the customer’s personal documents to the customer
  • put any correspondence to be retained inside the folded claim form
  • put the folded claim form in a clear wallet
  • send the wallet to storage. Follow the guidance in TCM0074140 
  • take no further action.

Step 10

Contact the customer. Follow the guidance in TCM0094080. Tell the customer that

  • the Fast Track claim they’ve recently made will be rejected because their remunerative work starts more than seven days after the date of claim
  • they will need to make another claim if they still want to be paid Working Tax Credit
  • they should return to the Jobcentre Plus office for further assistance

then

  • go back to to capture the claim in order for a rejection notice to be issued to the customer.