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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Stopping tax credits: work lists (unfinalised): Compliance, SCO or inhibited only

Checklist

Before you follow this guidance, make sure you

  • have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • are in the correct MU. Use TCM0322460 for the correct MU number.

Background

A work list item will populate the Unfinalised IYS17 work list when the customer has not returned their Award Declaration by the In Year Specified Date (IYSD) and there is a reason why the tax credits computer cannot finalise UY (the tax year in which the UC Start Date minus 1 day falls).

The tax credits computer cannot finalise UY because a Compliance, SCO or Inhibit marker has been set. Enquiries must be made to establish if the case needs to be transferred to a Compliance MU or whether it can now be manually finalised.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you are following this guidance for the first time

  • access the Unfinalised IYS17 work list
  • go to .

If you are dealing with an expired action date because you are waiting for IYSD to pass, go to .

Step 2

Determine the IYSD date for the work list item. For how to do this, use TCM1000590 

If the IYSD has not been reached

  • set an action date on the Unfinalised IYS17 work list item to the day after the IYSD. For how to do this, use TCM1000008 
  • go to .

If the IYSD has been reached, go to .

Step 3

Check whether the work list item is a ‘Reply Required’ or ‘Auto Finalisation’. For how to do this, use TCM1000585.

If the Award Declaration was Auto Finalisation, go to .

If the Award Declaration was Reply Required, go to .

Step 4

Check whether there is an appeal marker present. For how to do this, use TCM1000598.

If there is not an appeal marker, go to .

If there is an appeal marker, go to .

Step 5

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the UY award.

If there is an appeal marker, go to .

If there is not an appeal marker, go to .

Step 6

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the UY award.

  • go to .

Step 7

Finalise the UY award on the tax credits computer. For how to do this, use TCM1000573 

  • go to .

Step 8

Check if the work item is still on the Unfinalised IYS17 work list.

If the work item is not still on the work list, go to .

If the work item is still on the work list

  • transfer it to the ‘Unfinalised IYS17 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number
  • go to .

Step 9

Following your action

  • update Household Notes with the appropriate message - TI44, TI45, TI46 or TI47 from TCM0174020. For how to do this, use TCM1000001 

Note: If none of these Household Notes cover the action you have taken, record any additional action using the ‘General’ category.

  • take no further action.