Specialist areas - Complex: Complex cases - payment and accounting (Info)
The tax credits computer is unable to capture full details, or make an assessment, of the following claims
- families with 18 or more children
- polygamous or polyandrous marriages
- tax credits customers entitled to Working Tax Credit (WTC) and receiving income-related Employment and Support Allowance (ESA)
- complex cases
- no fixed abode.
You must manually calculate the payment amounts and issue the correct payments to the customer.
You must complete a manual calculation giving details of the payments and the award calculations.
There is an Action Guide for this subject, select TCM0284340 to access it