Claims: capture (Q-Z): trace employer (Info)
When you are capturing a tax credits claim using Function CAPTURE APPLICATION or you are amending a claim in Function AMEND APPLICATION you may find that you have incomplete or incorrect employer details.
In either Function CAPTURE APPLICATION or Function AMEND APPLICATION, if you enter a valid employer reference number into the relevant field, the computer will automatically try and trace the employer record with that reference and populate the fields for the employer’s name and address for you.
If you haven’t been provided with an employer reference number or the computer can’t trace an employer with the reference number supplied, you must continue with a further trace.
If the name or address of the employer has been provided, you should use Function TRACE EMPLOYER to trace the employer record with the details that you have been provided with. The employer details you can trace with are
- employer reference number
- employer name
- employer address
- employer post code.
Note: In Function CAPTURE APPLICATION or Function AMEND APPLICATION, if the computer can trace an employer record with the reference number provided, the employer’s name and address details will be populated by the computer. These details may be different from those provided on the claim form. In these circumstances, you must enter the details provided by the customer.
There is an Action Guide for this subject, select TCM0068100 to access it