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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Claims: capture (Q-Z): trace employer (AG)

To trace the employer details whilst capturing or amending a tax credits claim, consider steps 1 to 8.

Step 1

Check if the employer reference number has been provided

  • If the employer reference number has been provided, go to .
  • If the employer reference number hasn’t been provided, go to .

Step 2

Use Function CAPTURE APPLICATION for a pre-award claim or Function AMEND APPLICATION for a post award claim

then

  • navigate to the Work screen and enter the employer reference number in the Employer Reference fields
  • tab into the next field. If the computer has traced an employer with the reference you entered, the computer will populate the employer’s name and address details.

Step 3

If the computer has traced the employer record check that the name and address details entered match those on the claim form

  • If the name and address details match, take no further action.
  • If the name and address details don’t match, amend the details so that they match the details on the claim form.

Step 4

If the computer hasn’t been able to trace the employer record with the reference number you supplied

  • go to .

Step 5

Use Function CAPTURE APPLICATION for pre-award claims or Function AMEND APPLICATION for post award claims

then

  • navigate to the Work screen

    • If you are using Function CAPTURE APPLICATION, select [Trace Emp]. You will be taken to Function TRACE EMPLOYER.
    • If you are using Function AMEND APPLICATION, select [Trace]. You will be taken to Function TRACE EMPLOYER.

Step 6

In Function TRACE EMPLOYER

  • enter the details of the employer that you have. All employers with matching or similar details will be displayed.

Step 7

If the employer you want is displayed and the details match those on the claim form

  • select the appropriate entry. You will be taken back to the function you were previously using where the employer’s details will be displayed in the relevant fields.

Note: If an employer is matched but the employer’s name is incorrect whilst all the other details are correct, you should ensure that the name displayed is the name used in the claim.

For example: ‘Sainsburys’ could be shown on the claim form but ‘JSSainsburys’ is shown on the screen. In these circumstances, you should use ‘JSSainsburys’ when capturing the claim.

Step 8

If the employer you want isn’t displayed or no matches could be found

  • abandon Function TRACE EMPLOYER. You will be taken back to the function you were previously using
  • in Function CAPTURE APPLICATION or AMEND APPLICATION (as appropriate), enter the employer details as shown on the claim form.