Changes - customer: Name - customer name/title too long or spelling mistake (Info)
Important note: Before making any corrections to a customer’s name or title, you must follow the guidance in TCM0134260.
An award notice may be sent to the customer without the full title or name of the customer on the first page. This is because the customer may have a title or a name that is too long to fit into the space available on the Applicant Details screen when the claim was captured.
A customer may contact you to say that they want a notification sending to them with their full name and title.
Notifications of these types of enquiries can be seen in TCM0044120.
In these instances you must
- check whether the title and name will fit into the relevant field and if so, amend the details
- set the Manual Correspondence signal so that correspondence is not sent to the customer again with incorrect details
- create a household note with the full name and title that the customer wishes to be known by. Follow the guidance in TCM0152020.
- issue a manual notice. Follow the guidance in TCM0184100.
There is an Action Guide for this subject, select TCM0036220 to access it