Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Claims - work lists (general): Pre-award - full-time non-advanced education check

Version 2.0

Changes to previous version - Amended guidance. Helpline number removed.

Checklist

Before you follow this guidance make sure

  • you follow the guidance in TCM0138020 
  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits and Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you are in the correct MU. Use TCM0322460 for the correct MU number.

Background

This guidance should be followed when a pre-award rule 2 Verification Failure falls for a young person who

  • is recorded on the Child Benefit On-Line system (CBOL) as having already ended full-time non-advanced education (FTNAE)
  • doesn’t have a record on CBOL.

In these cases a check will need to be carried out to confirm that the young person is in FTNAE or Approved Training before CTC can be awarded.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you are dealing with a FTNAE e-mail referral, go to  

If you are dealing with an expired BF date, go to  

If you receive a general incoming call, go to  

If you are dealing with a returned TC1145, go to  

Step 2

Access CBOL to check that the referral has been completed correctly and that the young person’s FTNAE needs to be confirmed. For how to do this use TCM1000255 

If the customer’s CBOL record shows a ‘LOC’ code of ‘EC’ followed by a number

  • transfer the case to the ‘International Team MU’. For how to do this, use TCM1000023 
  • update Application Notes with message HB26 from TCM0160020 For how to do this, use TCM1000028 
  • take no further action.

If the referral hasn’t been sent correctly 

  • inform the sender of the referral of the error
  • take no further action.

If the referral has been sent correctly 

  • send form TC1145 to the customer
  • update Application Notes with message HB33 from TCM0160020 For how to do this use TCM1000028 
  • set a clerical BF date of 15 days in the future
  • update the local spreadsheet with the customer’s and young person’s details
  • take no further action.

Step 3

If the initial 15-day BF period has expired,

  • send reminder form TC1059 to the customer
  • update Application Notes with message HB34 from TCM0160020 For how to do this use TCM1000028 
  • set a further clerical BF date of 15 days in the future
  • update the local spreadsheet with the appropriate details
  • take no further action.

If the 15-day reminder period has expired, go to  

Step 4

Confirm the customer’s identity by asking them to confirm the details listed below

Note: to confirm the details below, use the Access to DWP Data (ADD) System manual

  • name
  • NINO
  • date of birth
  • address including postcode

If the customer correctly answers all the details

  • they’ve passed the identity check
  • go to  

If the customer doesn’t correctly answers all the details

  • they haven’t passed the identity check
  • tell them you can’t deal with them at this time and that if they have received a form from us they should fully complete it and return it in the pre-paid envelope
  • take no further action.

Step 5

Ask the customer why they are phoning

If they are phoning about a form TC1145 we have sent them

  • deal with their call and note down the answers they want to give us on form TC648
  • go to  

If they are phoning for any other reason

  • tell them we can’t help them but they can get assistance from the Tax Credits Helpline
  • take no further action.

Step 6

Consider the answers given by the customer and decide whether or not the young person qualifies as being in FTNAE or Approved Training

Note: Details of what qualifies as FTNAE, Approved Training and a Registered for Work scheme can be found in the Tax Credit Technical Manual (ref TCTM02230).

  • make a note of your decision on form TC648
  • update the local spreadsheet with the appropriate entries
  • e-mail details of your decision to the sender of the referral
  • update Application Notes with message HB35 from TCM0160020 For how to do this use TCM1000028 
  • send the correspondence to storage. Follow the guidance in TCM0074140 
  • take no further action.