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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Extra information - miscellaneous information: MU table

Guidance

Note: Ask your manager if you are unsure which Management Unit (MU) to assign a particular case to. If you are still unsure please refer to the post distribution template where an appropriate contact may be found.

Customer Service and Support Group

Debt

Miscellaneous

Post, Correspondence and Payments

 
 
 
 

Pre-Award

 
 
 
 

Renewals and Change of Circumstances

 
 
 
 
 

Stopping Tax Credits

 

Applicant Failed Payments

MU name MU number System-populated (A) or Clerically-populated (C)
     
App Failed Payment - Not Working 249920 C
App Failed Payment - BF 249917 C
App Failed Payment - IN 249916 A
App Failed Payment - Vantives 249921 C

Ceased Employment

MU name MU number System-populated (A) or Clerically-populated (C)
     
Ceased Employments Worklist (ELT) - IN 290631 A
Ceased Employments Worklist (ELT) - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) 249947 C

Compliance

MU name MU number System-populated (A) or Clerically-populated (C)
     
Identity Fraud Referrals 298453 C
Renewals Related 249919 C

Disputed Overpayments

MU name MU number System-populated (A) or Clerically-populated (C)
     
DOP Intake Pre R10 249977 C
DOP Intake Release 10 298405 A

Household RLS

MU name MU number System-populated (A) or Clerically-populated (C)
     
Household RLS - BF 249907 C
Household RLS - Household Breakdown (from 56RY) 298493 C
Household RLS - IN 249906 A
Household RLS - HH Breakdown - New Award 298486 C
Household RLS - Ceased Or Nil Award 298484 C

Incomplete Applications

MU name MU number System-populated (A) or Clerically-populated (C)
     
Compliance Cases 248020 C
Incompletes - BF 249935 C
Incompletes - IN 249934 A

International

MU name MU number System-populated (A) or Clerically-populated (C)
     
International Section IN 249951 A
Complex Case Team Appeals 290678 C
Complex Case Team ‘BT’ Postcode IN 298465 A
Complex Case Team No Postcode IN 286113 A
International Changes IN 249944 C
International Changes BF 249945 C
International Changes Vantives 249946 C
International Claims IN 298466 C
International Claims BF 298467 C
International Claims Vantives 298468 C
International Renewals IN 290697 C
International Renewals BF 249952 C
International Renewals Vantives 290679 C
Persons From Abroad - BF 286221 C
Persons From Abroad NEW 290698 C

Manual Correspondence

MU name MU number System-populated (A) or Clerically-populated (C)
     
Manual Corre - BF 249909 C
Manual Corre - IN 249908 A
Manual Corre Worklist DOP Intake 249902 C

Manual Payments

MU name MU number System-populated (A) or Clerically-populated (C)
     
Household RLS (Manual Payments Team) - IN 286115 C
Manual Payments Team 286115 C

Open Appeals

MU name MU number System-populated (A) or Clerically-populated (C)
     
Appeal ASAT 286108 C
Appeals - Repair - BF 286105 C
Appeals - Repair - IN 286104 A
Appeals - Unclosed 286106 C
Appeals (Worked) Manual Payments 286103 C
Appeals Submission - BF 286215 C
Appeals Submission - IN 286114 C
Appeals Vantive & Stockpile 286112 C

Payment Via Employer

MU name MU number System-populated (A) or Clerically-populated (C)
     
PVE - Inbox (Claimant Worklist) 298409 C
PVE - VIA E-CHANNEL 249924 C
PVE Failures - BF 249921 C
PVE Failures - IN 249920 C

Payments

MU name MU number System-populated (A) or Clerically-populated (C)
     
AO Shipley 298499 C
Validation Of High Payments BF 249923 C

Pre-Award Miscellaneous

MU name MU number System-populated (A) or Clerically-populated (C)
     
DOD INDICATOR - BF 249963 C
DOD INDICATOR - IN 249901 C
Potential Match - IN 249927 A
Confused ID 249926 C
Specialist Trace - CVU Cases 249922 C
Specialist Trace - Inbox 286101 C
Specialist Trace - Worked And Cleared 286107 C
Specialist Trace Actionable - UNWRKD 286102 C
Specialist Trace Unit - BF 2 298410 C

Renewals Miscellaneous

MU name MU number System-populated (A) or Clerically-populated (C)
     
Awaiting PXC6 With Other Reasons 249911 C
Cases Awaiting PXC6 Action 249910 C
Cases Fallen Out Of PXC6 249917 C
Fallout From Incompatible DAR 249971 C
Fully Worked And Awaiting System Deletion      298474 C
Incompatible IN 2 298436 C
RTI Incompatability - Income work 298444 C
RTI Incompatability - Other Income work 298449 C
Incompletes (Phase 2) (Incorrectly Logged DAR Cases) 298448 C
Incompletes (Phase 2) (Incorrectly Logged DAR Cases) BF 249909 C
Old Cases Inc Vantives & Unproc/Vantives (All Categories) 249912 C
PXU1 PROBLEM CASES (CAP MU) 123456 C
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
S17 Navigation Vantives 298408 C
Truly Incompatible Cases 249921 C
TT 537968 Incompatible S17 + Another Reason 249963 C

S17 Notice Overflow

MU name MU number System-populated (A) or Clerically-populated (C)
     
S17 Overflow - BF 249908 C
S17 Overflow - IN 249909 A

Secure Management Unit

MU name MU number System-populated (A) or Clerically-populated (C)
     
SMU Preston 11 286233 C
SMU Preston 12 286230 C

Suspended Overpayments

MU name MU number System-populated (A) or Clerically-populated (C)
     
BF 298412 C
Compliance Enquiry 298419 A
Incorrectly Finalised 298414 A
Open Appeal 298411 A
Other 249964 A
Post April 07 Changes 298483 A
Primary MU for ‘T’ cases 249955 C
RLS 249964 A
Susp O/P <16Hrs - KAI Cases> 298440 C
Time To Pay 249964 A
Unchecked Manual Remission 249964 A
Pre April 07 changes (Awaiting DAR) 249918 A

UK Complex

MU name MU number System-populated (A) or Clerically-populated (C)
     
UK Complex - BF 286228 C
UK Complex - New Work 249953 C

Unfinalised S17

MU name MU number System-populated (A) or Clerically-populated (C)
     
Appeal IN 249958 A
Awaiting CoC’s - IN 298429 A
Awaiting CoC’s - BF 298434 C
Compliance - IN 249919 A
Establish if a change can be made - BF 249928 C
Fully Worked And Awaiting System Deletion 298474 C
Inhibited - IN 249919 A
Man Fin - IN 298426 A
Man Fin & Ren - IN 298426 A
Multi-Entries BF 298428 C
Multi-Entries IN 298426 C
Not Passed 1SD - IN 298426 A
Not Passed 2SD - IN 298426 A
All Others - BF 298428 C
All Others - IN 298426 A
Unfinalised S17 Worked And Cleared 298425 C
Unproc CoC’s - BF 249987 C
Unproc CoC’s - IN 249972 A
Verification Fails - BF 249956 C
Verification Fails - IN 249954 A

Unprocessed Change of Circumstances

MU name MU number System-populated (A) or Clerically-populated (C)
     
Establish if a change can be made - BF 249928 C
Unproc CoC - Post Award - IN 249907 A
Unproc CoC - Pre Award - IN 249902 A
Unproc CoC BF 298447 C
Unproc CoC BF 249903 C
Unproc COC BF (2) TPO/AOC 298446 C
Unproc CoC Designatory Change 249933 C
Unproc CoC Duplicates Created By Interface 298490 C
Unproc CoC IN (New) 298432 C
Unproc CoC With Vantives 249913 C

Unprocessed S17

MU name MU number System-populated (A) or Clerically-populated (C)
     
Appeal IN 249958 A
Complex 298451 A
Compliance 249919 A
Duplicate 249966 A
Establish if a change can be made - BF 249928 C
Finalised & Terminated BF 249988 C
Finalised & Terminated IN 249974 A
Finalised Only BF 249988 C
Finalised Only IN 249974 A
Fully Worked And Awaiting System Deletion 298474 C
Incompatible BF 249959 C
Incompatible IN 249938 A
Incomplete BF 249905 C
Incomplete IN 249904 A
Inhibited IN 249919 A
Joint Income 249966 A
Late BF 249970 C
Late IN 249966 A
Late Replies Good Cause Refused 249977 C
Logged IN 249908 A
Multi Entries BF 249968 C
Multi Entries IN 249966 C
Multi Entry Clerical PY (R10) 298496 C
Multi Entry Clerical PY-1 (R10) 298486 C
Other Income 249940 A
All Others BF 249968 C
All Others IN 249966 A
Pending CY Term 249906 C
PY-1 Incompatible BF 249959 C
PY-1 Incompatible IN 249938 C
PY-1 Incompatible IN 249904 A
PY-1 Incomplete BF 249905 A
PY-1 Incomplete IN 249904 A
PY-1 Multi Entries BF 249968 C
PY-1 Multi Entries IN 249966 C
SCO IN 249919 A
Superseded 249936 A
Terminated Only BF 249988 C
Terminated Only IN 249974 A
Truly Incompatible Cases For Benefit 249921 A
Truly Incompatible Cases For Employment 249963 A
Unproc CoCs BF 249939 C
Unproc CoCs IN 249937 A
Unprocessed S17 Phase 1 Worked And Cleared 249914 C
Unprocessed S17 Phase 2 Worked And Cleared 249957 C
Unsigned & Incomplete - BF 249915 C
Unsigned & Incomplete - IN 249910 A
Unsigned BF 249915 C
Unsigned IN 249910 A
Verification Fails BF 249986 C
Verification Fails IN 249967 A

Verification Failures - High Severity

MU name MU number System-populated (A) or Clerically-populated (C)
     
HSV 1 Worked & Cleared 286107 C
Rule 1 - BF 249941 C
Rule 1 - IN 249940 A
Rule 1 - Post Award - IN 249901 A
Rule 2 - BF 249971 C
Rule 2 - Inbox 249970 A
Rule 3 - IN 249930 A
HSV 3 Worked & Cleared 249918 C
Rule 3 / 4 / 5 - BF 249931 C
Rule 4 - IN 249930 A
Rule 5 - IN 249930 A
Rule 12 - BF 249939 C
Rule 12 - IN (Pre-Award cases) 249938 A

Verification Failures - Low Severity or No P Marker

MU name MU number System-populated (A) or Clerically-populated (C)
     
LSV Worked And Cleared 249932 C
Rule 2 - IN 249962 A
Rule 2 - BF 249964 C
Rule 3 - BF 298428 C
Rule 3 - IN 298429 A
Rule 3 / 4 / 5 - Prior to 01/11/09 - BF 249961 C
Rule 4 - BF 249916 C
Rule 4 - IN 249915 A
Rule 5 - BF 249955 C
Rule 5 - IN 249937 A
Rule 6 - BF 298455 C
Rule 6 - IN 298419 A
Rule 7 And / Or 8 ONLY (For Archiving) 286112 C
Rule 7 - BF 298450 C
Rule 7 Capture - IN 249974 A
Rule 7 - From 06/04/06 - BF 298484 C
Rule 7 - From 06/04/06 - IN 298485 A
Rule 7 - Overflow 298498 C
Rule 8 - IN 298427 A
Rule 9 - IN 298423 A
Rule 9 / 10 / 11 - BF 298454 C
Rule 9 / 10 / 11 - Finalised (This content has been withheld because of exemptions in the Freedom of Information Act 2000) 249925 C
Rule 10 - IN 298423 A
Rule 11 - IN 298423 A
Rule 12 - BF 298418 C
Rule 12 - IN (Post Award cases) 298495 A
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Verification Failures - Miscellaneous

MU name MU number System-populated (A) or Clerically-populated (C)
     
Date Of Birth BF 298427 C
HSV Bulk Rematch Specified BF 298457 C
HSV Compliance Issues (Working) 249976 C
HSV Vantives In Pymnt BF 298431 C
HSV Vantives Out Of Payment 249981 C
LSV Requiring Sorting (Temp) 298445 C
Verification Failures Being Worked By TAL ONLY 298452 C
Verification Failures Vantives Assessed By TAL 298492 C

Unfinalised IYS17

MU name MU number System-populated (A) or Clerically-populated (C)
     
Unfinalised IYS17 ‘ALL IN’ 298420 A
Unfinalised IYS17 ‘ALL BF’ 298422 C
Unfinalised IYS17 ‘WORKED AND CLEARED’ 298428 C

Unprocessed IYS17

MU name MU number System-populated (A) or Clerically-populated (C)
     
Unprocessed IYS17 ‘ALL IN’ 298427 A
Unprocessed IYS17 ‘ALL BF’ 249976 C
Unprocessed IYS17 ‘WORKED AND CLEARED’ 298433 C