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HMRC internal manual

Tax Credits Manual

Claims - capture (L-P): Logging claims (AG)

To log the receipt of a tax credit claim form, consider steps 1 to 8.

Step 1

Check if the claim form contains details of the minimum information required to log receipt of the claim for

  • the customer in a single claim

or

  • both customers in a joint claim.

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Step 2

If the minimum information

  • is provided, go to Step 7.
  • isn’t provided, go to Step 3.

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Step 3

Check if the claim form has a contact phone number for customer 1 or customer 2.

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Step 4

If you have a phone number, phone the customer and ask them for the missing information. Follow the guidance in TCM0094080.

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Step 5

If the missing information is

  • not supplied or you are unable to phone the customer, go to Step 6.
  • supplied, go to Step 7.

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Step 6

Return the claim with a completed form TC609 to the customer’s address.

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Step 7

Use Function CAPTURE APPLICATION to log receipt of the new claim. It’s important that you record the correct date of receipt of the claim. Follow the guidance in TCM0064020.

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Step 8

At this stage you can either

  • proceed to capture the rest of the claim. To do this, select [Continue]

or

  • log this claim only. To do this, select [Log Next].