Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check for a match on CBOL

Step 1

If you know the Child Benefit reference number

  • access Child Benefit On-Line (CBOL)
  • tab to the next dialogue field
  • enter ‘CBO004’
  • enter the Child Benefit reference number
  • select ‘Enter’
  • go to .

If you do not know the Child Benefit reference number, go to .

Step 2

If there is a Child Benefit record, go to .

If there is no Child Benefit record, go to .

Step 3

Access CBOL, if you are not already in CBOL

  • tab to the next dialogue field
  • enter ‘CBO006’
  • enter the customers NINO
  • enter a ‘Y’ in the ‘CBOL’ field
  • select ‘Enter’.

If there is a Child Benefit record, go to .

If there is no Child Benefit record, you do not have a match.

Step 4

Note: If you are sure it is the same child but the name on CBOL is slightly different to the name on the tax credits computer, for example Nicki and Nikki, but with identical dates of birth, consider this to be a match.

You are now in the Child Benefit record

  • select ‘F4’ on your keyboard. You will be taken to the ‘Child Details’ screen
  • compare the child’s or young person’s details on CBOL with the details on the form TC648.

If the name and date of birth are the same, go to .

If the name and date of birth are not the same, you do not have a match.

Step 5

On the ‘Child Details’ screen select ‘F6’ on your keyboard. You will be taken to the ‘General Notes Details’ screen. Check for any ‘AR’ notes on either the ‘Child Details’ or the ‘General Notes Details’ screens.

If ‘AR9032’, ‘AR9033’ or ‘AR9076’ are shown, you have a Complex case.

If ‘AR9090’, ‘AR9095’ or ‘AR9097’ are shown, you have a Compliance case.

If any other ‘AR’ codes are shown that affect the child’s or young person’s eligibility for Child Tax Credit, return to the guidance you are following.

If no ‘AR’ codes are shown, go to .

Step 6

On the ‘Child Details’ screen

  • select ‘F2’ on your keyboard. You will be taken to the ‘Personal Details’ screen
  • check if the ‘LOC Code’ field in the top right of the screen is populated with the letters ‘EC’ and a number.

If the ‘LOC Code’ field is populated with the letters ‘EC’ and a number, go to .

If the ‘LOC Code’ field is not populated with the letters ‘EC’ and a number, you have a match.

Step 7

On the ‘Child Details’ screen

  • select ‘F6’ on your keyboard. You will be taken to the ‘General Notes Details’ screen
  • check for a note stating the time period ‘EC’ rules apply.

If there is no note stating the time period ‘EC’ rules apply, you have an International case.

If there is a note stating the time period ‘EC’ rules apply and the time period ends after the date you noted on the form TC648 for responsibility for the child or young person starting, you have an International case.

If there is a note stating the time period ‘EC’ rules apply and the time period ends before the date you noted on the form TC648 for responsibility for the child or young person start, you have a match.