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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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How to send POca details to Child Benefit Office

Step 1

Using the start menu

  • select ‘My Services’ from the toolbar
  • select the ‘Corporate Services’ folder
  • select the ‘Tax Credits’ folder
  • select the ‘Opstrat Services’ icon twice in quick succession. You will be taken to the ‘HMRC Login’ screen
  • select ‘OK’. you will be taken to the ‘MFS-RENG’ screen
  • select ‘Services’ on the toolbar, followed by the first ‘CBE2’ option containing ‘101280’. You will be taken to the ‘Enter Password’ screen
  • enter your password
  • select ‘Enter’. You will be taken to the ‘Dialogue Menu’ screen

Note: The cursor will already be in the ‘Next Item’ field.

  • enter the customer’s Child Benefit reference number in the ‘Next Item’ field

Note: You must use capitals for the letters within the Child Benefit reference number.

  • place your cursor in the ‘Next Dialogue’ field

Note: You can use the ‘Tab’ key to move your cursor into the appropriate field.

  • enter ‘4’ in the ‘Next Dialogue’ field
  • select the ‘Enter’ key on your keyboard. You will be taken into the customer’s Child Benefit record
  • go to .

Step 2

On the ‘CPT’ desktop screen

  • select the ‘POca Control Panel’
  • select ‘Send to Child Benefit’. You will be taken to an automated email
  • select ‘NSF Claims, Inbox (B&C CBO)’ from the Global Address List
  • select ‘Send’. You have sent the POca details to Child Benefit.