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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Stopping tax credits: work lists (unprocessed): work items - regeneration (Info)

As you are working the Unprocessed In Year S17 work list, you may notice that there are other work item reasons in your ‘In’, ‘BF’ or ‘Worked and Cleared’ MU than the ones you are responsible for. This may be due to the regeneration of work items because of the action you have taken.

For example: When you have worked an Incomplete work item in your Inbox and the same NI number comes back into your Inbox with a reason of Incompatible. This is because once you have made the declaration complete, the system then performs a series of checks, Incompatibility being one of them, which then prompts a new work list item.

If, when you are working the Unprocessed In Year S17 work list, you notice that the work list entry has regenerated with other work item reasons in your ‘In’, ‘BF’ or ‘Worked and Cleared’ MU than the ones you are responsible for, you must transfer the work item to the Rogue Management Unit (MU). Use TCM0322460 for the correct MU number. The Housekeepers will then move the work item to the correct MU.