TCM1000031 - How to mark an address as RLS
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Correction’ from the options available
- enter the customer’s NINO
- select the relevant checkbox for ‘Latest’, ‘All’ or ‘Period’
- select ‘OK’
- if you are taken to the ‘Select Application’ screen, select the relevant claim
- select ‘OK’. You’ll be taken to the ‘Amend Application’ screen
- if you receive a ‘Signals’ pop up box, Select ‘OK’,
- select ‘Address’. You’ll be taken to the ‘Address Change’ screen
- select ‘Yes’ in the ‘RLS’ checkbox
- select ‘OK’
- if a warning message displays, select the relevant response
- select ‘OK’, to go to the ‘Amend Finish’ screen
- enter the date of the correspondence in the ‘Received Date’ box
- enter the relevant option in the ‘Source’ box
- enter ‘Designatory Changes’ in the Reason’ box
- select ‘OK’