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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
     

BAU ‘Incomplete Applications’ work list

When a claim is received, if it has information missing, an entry may be created on the ‘Incomplete Applications’ work list. The staff working this work list must obtain the missing information from the customer.

Message Explanation
   
LI01 - DD/MM/YY TELO CLMT1/2 RE (ITEM) The claim is incomplete. The date shown is the date that the entry on the work list is being dealt with. A phone call has been made to the customer to obtain the missing details and the claim has been processed.
This Note no longer used from 8 August 2008 - LI02 - (DD/MM/YY) INCORRECT (000000 12345678) REMOVED. HHN (BANK A/C NO, SRTCDE) The incomplete claim work list entry was worked on the date shown. Due to an error with the bank account details shown on the claim, the details have been entered in Household Notes.
This Note no longer used from 8 August 2008 - LI03 - (DD/MM/YY) ACT INC The incomplete claim work list entry was worked on the date shown. The Actual or Estimated checkbox tick error has been removed and the actual income on the form has been entered on the tax credits computer and the claim processed.
This Note no longer used from 31 August 2012 - LI04 - DD/MM/YY FRM CMPLT (BNK/WRK) The incomplete claim work list entry was worked on the date shown. The required action has been taken. The form has been completed. Workarounds done as specified. No contact with the customer is required. The claim has been processed.
This Note no longer used from 13 September 2013 - LI05 - DD/MM/YY INC DEFAULTED TO EST The incomplete claim work list entry was worked on the date shown. The income has been defaulted to estimated income. The claim has been processed.
LI06 - DD/MM/YY UTCX1 (TIME) RE (ITEM) C/BCK REQ The incomplete claim work list entry was worked on the date shown. One unsuccessful telephone call was made regarding (item) at (time specified). A call back is required.
LI07 - DD/MM/YY UTCX2 RE (ITEM) TC(SPECIFY) ISSD. BFDD/MM/YY The incomplete claim work list entry was worked on the date shown. Two unsuccessful phone calls were made to the customer. The specified form has been sent to the customer regarding the details given The case has been transferred to the BF Management Unit for the number of days shown.
LI08 - DD/MM/YY. CLMT1/2 WRK ERR RMVD The incomplete claim work list entry was worked on the date shown. The customer’s work screen tick error was removed from the place of work. The claim has been processed.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
This Note no longer used from 8 August 2008 - LI10 - (Recorded/Registered) (number) to (insert details) (DD/MM/YY) A Recorded or Registered letter under the number shown has been redirected to the section shown. Worked on the date shown.
This Note no longer used from 17 May 2011 - LI11 - DD/MM/YY UTCX1 TC609R RE (ITEM) BF DD/MM/YY The incomplete claim BF work list entry was worked on the date shown. One unsuccessful phone call was made to the customer or a valid phone number isn’t available. Reminder letter TC609R was sent to the customer regarding the missing details. The case has been given a further BF as shown.
This Note no longer used from 8 August 2008 - LI12 - (DD/MM/YY) UTCX2 PM C/BK (DETAILS REQUIRED) BF(7/14) The incomplete claim work list entry was worked on the date shown. Two unsuccessful daytime phone calls were made to the customer and a twilight shift call back is required. The case has been transferred to the BF Management Unit for the number of days shown.
This Note no longer used from 13 September 2013 - LI13 - DD/MM/YY WAA CASE BF DD/MM/YY The incomplete claim work list entry was worked on the date shown. The case has been identified as a Working Age Agency (WAA) case. The case has been transferred to the BF Management Unit for seven days.
LI14 - DD/MM/YY APPTEE CASE TC648 ISSD BF DD/MM/YY The incomplete claim work list entry was worked on the date shown. The case has been identified as an Appointee case. The case has been referred to the Appointee team and transferred to the BF Management Unit for seven days.
LI15 - DD/MM/YY TC(SPECIFY) RECD MISSING DTLS ENTERED The incomplete claim work list entry was worked on the date shown. Specified pages were received and the details entered onto the computer. The claim has been processed. The paperwork has been sent to storage.
LI16 - DD/MM/YY TC609R BF14 DUPLICATE OF LI11, NOT NECESSARY The incomplete claim work list entry was worked on the date shown. No response to TC600. Form TC609 reminder issued. The claim has been transferred to the BF Management Unit for 14 days.
This Note no longer used from 8 August 2008 - LI17 - (DD/MM/YY) REJ (HOURS WORKED) The incomplete claim work list entry was worked on the date shown. No response to the reminder. The claim has been rejected by removing the hours worked. The number of hours worked is shown in brackets.
This Note no longer used from 8 August 2008 - LI18 - (DD/MM/YY) REF.REJ (HOURS WORKED) The incomplete claim work list entry was worked on the date shown. The customer has refused to supply all the required details as previously requested. The claim has been rejected by removing the hours worked. The number of hours worked is shown in brackets.
This Note no longer used from 8 August 2008 - LI19 - (DD/MM/YY) CLMNT(1/2) NO CHB The incomplete claim work list entry was worked on the date shown. The customer has confirmed that they don’t have a Child Benefit number. The claim has been processed without it.
This Note no longer used from 8 August 2008 - LI20 - (DD/MM/YY) PAYE RMVD The incomplete claim work list entry was worked on the date shown. The customer has confirmed their PAYE reference number as shown in the notes but the computer won’t accept it. The PAYE reference number has been removed and the claim processed.
LI21 - DD/MM/YY COMPLEX TF - DO NOT PROCESS The incomplete claim work list entry was worked on the date shown. The case has been identified as complex. All enquiries have been made and the case has been transferred unprocessed to the Complex Case Team, Group 37.
LI22 - DD/MM/YY POSS COMP CASE TF(MU NUMBER) The incomplete claim work list entry was worked on the date shown. It’s a possible Compliance case. The case has been transferred to the MU shown for investigation.
LI23 - DD/MM/YY CASE TF MU NUMBER The incomplete claim work list entry was worked on the date shown. The case has been transferred to the MU shown.
LI24 - DD/MM/YY EMP REF TRACED The incomplete claim work list entry was worked on the date shown. The employer reference number has been traced on the computer. The claim has been processed.
LI25 - DD/MM/YY PROC The incomplete claim work list entry was worked on the date shown. No response to reminder letter. The claim has been processed incomplete.
This Note no longer used from 17 May 2011 - LI26 - DD/MM/YY TF249942 The incomplete claim work list entry was worked on the date shown. No response to reminder letter. The claim has been transferred to the Management Unit shown.
LI27 - DD/MM/YY TELO CLMT1/2 RE DUP CLM, W/DRAWN The incomplete claim work list entry was worked on the date shown. The customer has been phoned to establish the reason for the duplicate claim. The customer has confirmed it was submitted in error. The claim has been withdrawn.
LI28 - DD/MM/YY TELO CLMT1/2 RE DUP CLM, COC, W/DRAWN The incomplete claim work list entry was worked on the date shown. The customer has been phoned to establish the reason for the duplicate claim. The customer has confirmed it was a change of circumstance. Details have been sent to the Change of Circumstance team. The claim has been withdrawn.
This Note no longer used from 13 September 2013 - LI29 - DD/MM/YY TC664 RCVD DUP CLM W/DRAWN The incomplete claim work list entry was worked on the date shown. Form TC664 has been received. The customer has confirmed the new claim was submitted in error. The claim has been withdrawn.
This Note no longer used from 13 September 2013 - LI30 - DD/MM/YY TC664 RCVD DUP CLM, COC, W/DRAWN The incomplete claim work list entry was worked on the date shown. Form TC664 has been received. The customer has confirmed the new claim was a change of circumstance. Details have been sent to the Change of Circumstance team. The claim has been withdrawn.
LI31 - DD/MM/YY DUP CLM W/DRAWN The incomplete claim work list entry was worked on the date shown. Two identical partially captured claims on the computer. This claim has been withdrawn and the other worked.
LI32 - DD/MM/YY RESURRECTED CLAIM, W/DRAWN The incomplete claim work list entry was worked on the date shown. The claim has been resurrected in error. The claim has been withdrawn.
This Note no longer used from 13 September 2013 - LI33 - DD/MM/YY CONTACT CLM1/2, COC SENT The incomplete claim work list entry was worked on the date shown. The customer has been phoned and the customer has confirmed there has been a change of circumstance. Details have been sent to the Change of Circumstance team.
LI34 - DD/MM/YYYY RTR TF The incomplete claim work list was worked on the date shown. All enquiries have been made and the case has been transferred to the International Team MU for their action.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
LI36 - EMP REF-AP1 EMP REM-REF NO.(12345, EMP NAME, HRS) (team name/initials) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
LI37 - DO NOT PROC - CH(name and DOB) REM. TC1111 issued(DD/MM/YY) (team name/initials) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
LI41 - DD/MM/YY TELO CLMT1/2 RE (ITEM) NIL INC OBTND The claim is incomplete. The date shown is the date that the entry on the work list is being dealt with. A phone call has been made to the customer to obtain the missing details and the claim has been processed. A nil income has been obtained from the customer.
LI42 - DD/MM/YY FRM CMPLT (BNK/WRK/NIL INC) The incomplete claim work list entry was worked on the date shown. The required action has been taken. The form has been completed. Workarounds done as specified. No contact with the customer is required. The claim has been processed. Nil income has already been input on the claim by the customer.
LI43 - DD/MM/YY TC(SPECIFY) RECD NIL INC/MISSING DTLS ENTERED The incomplete claim work list entry was worked on the date shown. Specified pages were received and the details entered onto the computer. The claim has been processed. The paperwork has been sent to storage. A nil income has been obtained from the customer.
LI44 - APNTEE (name of appointee) confirmed on ADD. IDT/(enter initials) Self-explanatory
LI45 - APNTEE not required/not authorised (delete as appropriate) Self-explanatory
This Note no longer used from 13 September 2013 - LI46 - Awaiting proof of APNTEE (include appointee’s name) BF56 from DWP/DSD (state which office and telephone number) Self-explanatory
This Note no longer used from 13 September 2013 - LI47 - Awaiting proof of Power of Attorney (include Power of Attorney’s name) Self-explanatory
This Note no longer used from 13 September 2013 - LI48 - Form TC228 issued Self-explanatory
This Note no longer used from 13 September 2013 - LI49 - Awaiting proof of Power of Attorney/Court Approval (name of POA and telephone number). IDT/(enter initials) Self-explanatory
This Note no longer used from 13 September 2013 - LI50 - Proof of APNTEE (include the appointee’s name) BF56 RECD from DWP/DSD Self-explanatory
This Note no longer used from 13 September 2013 - LI51 - Proof of Power of Attorney (include Power of Attorney’s name) received. Self-explanatory
This Note no longer used from 13 September 2013 - LI52 - APNTEE (name of appointee) confirmed on ADD DWP awaiting BF56. IDT (enter initials) Self-explanatory
This Note no longer used from 13 September 2013 - LI53 - Awaiting Proof of APNTEE (include appointee’s name) BF56 or BF57. Telephoned appointee and spoke to them. IDT/ (enter initial’s) Self-explanatory
This Note no longer used from 13 September 2013 - LI54 - APNTEE letter recd and redirected to (place of redirection). IDT (enter initial’s) Self-explanatory
This Note no longer used from 29 January 2013 - LI55 - TC1211 ltr issd. BF DD/MM/YYYY (insert 28 day date) TC1211 letter has been issued to advise the customer unless they provide an alternative account by BF date XX/XX/XXXX we will pay tax credits into the account the customer has their Child Benefit paid into.
LI56 - DD/MM/YY - UTCX2 RE PY income. TC725 ltr issd The incomplete claim list entry was worked on the date shown. The customer/s have not provided PY income. Two unsuccessful phone calls made to the customer/s. TC725 letter issued to the customers/s to advise them that we have used the PY income details held on our records (NPS/SA)
LI57 - DD/MM/YY - UTCX2 RE PY INCOME USED AS CLMT ON IS/JSA(IB)/ESA(IR)/PC (delete as appropriate). TC725 ltr issd. The incomplete claim list entry was worked on the date shown. The customer/s has not provided PY income. Our records show that the customer/s were entitled to one of the follow benefits IS, JSA(IB), ESA(IR) or PC for the whole of PY. TC725 letter issued to customer/s to advise them that we have used £0.00 income for PY.
LI58 - DD/MM/YY FRM CMPLT (BNK/WRK/CCC) The Incomplete claim work list entry was worked on the date shown. The required action has been taken. The form has been completed. Workarounds done as specified. No contact with the customer is required. The claim has been processed.
LI59 - DD/MM/YY PROC USING £99,999 as income/erngs (delete as appropriate) The Incomplete claim work list entry was worked on the date shown. No response to the reminder letter. The claim has been processed using income/earnings of £99,999 as the income/earnings details were incomplete.
LI60 - DD/MM/YY No bank details provided. TC2037 issued to advise customer bank details used from departmental system. Claim processed. The Incomplete claim work list entry was worked on the date shown. No bank account details provided. Customer CHB/IS/JSA/ESA paid into bank account, letter sent advising tax credits to be paid into this account. The claim has been processed.
LI61 - DD/MM/YY No bank details provided. TC2037 issued to request bank details as none held on departmental systems. BF DD/MM/YY The Incomplete claim work list entry was worked on the date shown. TC2037 issued requesting bank details. The case has been transferred to the BF MU for 30 days.