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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

 

Checkbrick (codes start with DC)
Disability Living Allowance / Personal Independence Payment / Armed Forces Independence Payment (codes start with DD)
Fast Track - end-to-end processing (codes start with DF)
Pre-award Disability and Severe Disability checks (codes start with DG)

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’

 

Checkbrick

Exception reports are received from the Department for Work and Pensions (DWP). Checkbrick has to verify what the correct information is by phone or letter and alter the information held on the computer.

Please ensure that the relevant standardised reference shown below is added to the end of the message. 

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
DC01 - The correct NINO for this claimant is (insert claimant’s nino). NTC system has been updated Self-explanatory.
DC02 - NTC already holds same DOD as DCI Self-explanatory. DOD stands for date of death.
DC03 - DOD removed, local office confirmed claimant is not deceased Self-explanatory. Date of death is removed from the tax credits computer.
DC04 - NTC updated to reflect DOD on DCI Self-explanatory. DCI is checked to confirm date of death.
DC05 - DOD on DCI incorrect. Correct DOD verified by local office (XXXX) as (DD/MM/YY) Self-explanatory. Local Office identification number is inserted.
DC06 - Claimant has confirmed their surname as (enter the surname confirmed by the claimant) on (DD/MM/YY) Self-explanatory.
DC07 - DWP Check Brick exercise, letter to (insert details) to confirm correct surname. DCI holds (insert DCI surname), BF (DD/MM/YY) Self-explanatory. BF date is two weeks from the action date.
DC08 - (insert details) not replied to letter. Reminder issued. BF DD/MM/YY Self-explanatory. BF date is two weeks from the action date.
DC09 - Letter received after BF date. Confirmed correct surname is (insert correct surname) Self-explanatory. Letter received after BF date has previously been set.
DC10 - DWP informed that claimant has changed surname to (enter surname provided by DWP). Claimant has failed to confirm this is correct Self-explanatory.
DC11 - M1 referral completed for claimant (insert details). Correct NINO is (insert claimant’s correct NINO) M1 Mismatch can’t confirm correct person on DCI. Further investigation needs to be carried out.
DC12 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.

Disability Living Allowance / Personal Independence Payment / Armed Forces Independence Payment

  • Household Notes regarding stop/start miscellaneous correspondence.

Please ensure that the relevant standardised reference shown below is added to the end of the message.

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
DD01 - NTN, ADD RLS, DLA / PIP / AFIP / AA notice DD/MM/YY states (insert details) in receipt of (Benefit Name). Notice to storage There isn’t a phone number on the computer and the DLA / PIP / AFIP notice has been returned by RLS. Details of the award to follow. Notice has been sent to storage.
DD02 - System Terminated case. DLA / PIP / AFIP / AA notice DD/MM/YY states (insert details) in receipt of (Benefit Name). Notice to storage The computer has terminated the case. Details of the award to follow. Award Notice has been sent to storage.
This Note no longer used from 4 June 2013  
DD03 - Finalised Award. DLA / PIP / AFIP /AA notice (DD/MM/YY) states (insert details) in receipt of (insert benefit name). Notice to storage DLA / PIP / AFIP award has been finalised. Details of the award to follow. Award Notice has been sent to storage.  
  DD04 - Compliance Terminated Case. DLA /PIP notice (DD/MM/YY) states (insert details) in receipt of (insert benefit name). Notice to storage The case has been terminated by Compliance. Details of the award to follow. Award Notice has been sent to storage.
  DD05 - Compliance Investigation Case. DLA / PIP / AA notice (DD/MM/YY) states (insert details) in receipt of (insert benefit name). Notice to storage The case has Compliance interest. Details of the award to follow. Notice has been sent to storage.
  DD06 - DLA / PIP / AA notice received (DD/MM/YY) shows (insert details) in receipt of (insert benefit name). No contact required, system updated This gives further details of the DLA / PIP award. No contact with the customer is required and the notice has been sent to storage.
  This Note no longer used from 4 June 2013  
DD07 - DLA / PIP / AFIP / AA notice received. (insert details) deceased, notice to storage Self-explanatory.
  This Note no longer used from 4 June 2013
DD08 DLA / PIP / AFIP / AA notice received. (insert details) Future dated BF DD/MM/YY Self-explanatory.  
  DD09 - (insert details) DLA / PIP / AA notice to TCO (DD/MM/YY) (ITEM LIST), dates to be confirmed with claimant. (Customer 1 / Customer 2 / Child) DLA / PIP notice sent to TCO on (DD/MM/YY). (ITEM LIST), dates to confirmed with customer.
  DD54 -DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit name). No contact required System not updated as customer or partner not working 16+ hours. This gives further details of the DLA / PIP award. No contact with the customer is required.
  DD55 -DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit name). DLA / PIP previously updated, system updated with end date (DD/MM/YY) as customer or partner not working 16+ hours. This gives further details of the DLA / PIP award. No contact with the customer is required.
  DD56 - DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit name) from (DD/MM/YY) to (DD/MM/YY). See HH note (DD/MM/YY) shows customer phoned re DLA / PIP. Entitlement confirmed on ADD. System updated. This gives further details of the DLA / PIP award. Customer has already made contact and no update required.
  DD57 - DLA / PIP / AA notice received (DD/MM/YY) states (insert child details) in receipt of (insert benefit name) from (DD/MM/YY) to (DD/MM/YY). This gives further details of the DLA / PIP award for a child or young person. No contact with the customer is required.
  DD58 - DLA / PIP / AA notice received (DD/MM/YY) states (insert child details) no DLA / PIP entitlement from (DD/MM/YY) to (DD/MM/YY). TC664 issued to check if (insert child detail) is certified as severely sight impaired or blind by a consultant Ophthalmologist. Issue TC664
  DD59 - DLA / PIP / AA notice received (DD/MM/YY) shows (insert details) no entitlement to (insert benefit details). System updated with end date (DD/MM/YY). Self-explanatory.
  DD60 - DLA / PIP / AA notice received (DD/MM/YY) states (insert details) has no entitlement to (insert benefit details). System not updated due to no disability recorded on system. Self-explanatory.
  DD61 - DLA / PIP / AFIP / AA notice received (DD/MM/YY) states (insert details) in receipt (insert benefit details). System previously updated. Self-explanatory.
  DD62 - DLA / PIP / AFIP / AA notice received (DD/MM/YY) states (Insert details) in receipt of (insert benefit details). System previously updated. See HH note dated (DD/MM/YY). Self-explanatory.
  DD63 - DLA / PIP / AFIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). Finalised award no action taken. Self-explanatory.
  DD64 - DLA / PIP / AFIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). Compliance enquiry open email sent to compliance officer. Future dated BF (DD/MM/YY). Self-explanatory.
  DD65 - DLA / PIP / AFIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details) no action taken customer deceased. Self-explanatory.
  DD66 - DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). No action taken address RLS. Self-explanatory.
  DD67 - DLA / PIP / AA notice received (DD/MM/YY) states (insert customer details) in receipt of (insert benefit details) TC818A issued to confirm customer still working 16+ hours. Self-explanatory.
  DD68 - DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). Future dated change BF (DD/MM/YY). Self-explanatory.
  DD69 - PIP notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). System updated to reflect change from (insert rate) to (insert rate) on (DD/MM/YY). Disregard DLA stop notice if end date is earlier than the start date of PIP. PIP notice received and change to rate updated system. DLA stop notice to be disregarded.
  DD70 - PIP notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit details). No change to rate. Disregard DLA stop notice if end date is earlier than the start date of PIP. PIP notice received and no change to rate. DLA stop notice to be disregarded.
  DD71 - DLA noticed received (DD/MM/YY) states (insert details) stopped receiving DLA on (DD/MM/YY). No PIP notice received. Checked ADD and no PIP start date. System updated with end date of (DD/MM/YY). DLA stop notice received and no PIP start notice. ADD checked for PIP and no start date obtained. System updated with end date.
  DD72 - DLA notice received (DD/MM/YY) states (insert details) stopped receiving DLA on (DD/MM/YY). No PIP notice received. Checked ADD and PIP start date (DD/MM/YY) at (insert rate). System updated. DLA stop notice received and no PIP start notice. ADD checked for PIP start date and rate obtained. System updated.
  DD73 - DLA notice received (DD/MM/YY) states (insert details) stopped receiving DLA on (DD/MM/YY). PIP / AFIP notice received showing start date (DD/MM/YY) at (insert rate). No action taken on stop notice. Self-explanatory.
  DD79 - AFIP notice received (DD/MM/YY) states (insert details) is in receipt of AFIP from (DD/MM/YY). System updated. Armed Forces Independence Payment (AFIP) notice received advising start date of benefit. System updated.
  DD80 - AFIP notice received (DD/MM/YY) states (insert details)stopped receiving AFIP on (DD/MM/YY). System updated. Armed Forces Independence Payment (AFIP) notice received advising end date of benefit. System updated.
  DD81 - DLA / PIP / AA notice received (DD/MM/YY) states (insert details) in receipt of (insert benefit name). Customer not working 16 hours partner is Incapacity start date entered (DD/MM/YY). Self-explanatory.
  • Household Notes regarding customer’s phone call to Helpline - information matches
Message Explanation
   
DD10 - Per previous household note (DD/MM/YY), (insert details) in receipt of (ITEM LIST), system already updated, DLA / PIP notice to archives As with the previous Household Note (DD/MM/YY) (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) getting (item list), tax credits computer already updated and DLA / PIP notice sent to archives.
DD11 - Per previous household note (DD/MM/YY) DIS/HCC or PIP date entered on system (DD/MM/YY), notice states (insert details) in receipt of (ITEM LIST), entitled at rate on system. NFA notice to archives As with the previous Household Note (DD/MM/YY) disability Higher Care Component / Personal Independence Payment date entered on the tax credits computer on (DD/MM/YY). Notice states (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) getting (item list), entitled at the rate on the computer. No Fixed Address notice sent to storage. When a letter is received stating that they aren’t entitled to Higher Care Component or PIP, but there’s a date for this, don’t delete the information. If any start date is deleted from the computer, all the details will be removed.
DD12 - TC818 reply received. (insert details) confirmed (insert details) in receipt of (ITEM LIST). CBOL NI system does not show entitlement at higher rate, case referred to Tech Form TC818 reply received from (customer 1 / customer 2). Confirmed (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) getting (item list) CBOL (Child Benefit On Line), NI (National Insurance) and CES (Common Enquiry System) systems don’t show entitlement to the higher rate of DLA / PIP. Case referred to tech.
DD13 - TC818 reply received. (insert details) confirmed (insert details) in receipt of (ITEM LIST). CBOL NI system does not show entitlement at higher rate. NTC system amended to show this. HCC date removed Form TC818 reply received from (customer 1 / customer 2). Confirmed (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) getting (item list). CBOL, NI systems don’t show any entitlement to DLA at the higher rate or Personal Independence Payment. Tax credits computer amended to show this. Higher Care Component date removed.
DD14 - End of reminder cycle. Unable to contact clmt. DLA / PIP notice states (insert details) in receipt of (ITEM LIST). Notice to archives End of reminder cycle. Unable to contact the customer. DLA / PIP notice states (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) getting (item list). DLA / PIP notice sent to archives.
DD15 - If TC818 reply is received DO NOT (action/amend) Tax Credits System. Forward the TC818 along with TC648 to RIAT (Insert RIAT telo) at (Insert RIAT address) Self-explanatory.
  • Household Notes regarding DLA / PIP UTC and letters

Note: ‘UTC’ stands for ‘unsuccessful telephone call’. ‘NTN’ stands for ‘no telephone number’. ‘Iss’d’ stands for ‘issued’. ‘RMVD’ stands for ‘removed’.

Message Explanation
   
DD16 - UTCX1 (insert time) re (insert details) DLA / PIP info Unsuccessful phone call at (time) regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) DLA / PIP information.
DD17 - UTCX1 TC818 issued re (insert details) DLA / PIP info. TC648/DLA/PIP notice BF (DD/MM/YY) Unsuccessful phone call. Form TC818 issued regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6). DLA / PIP notice placed in BF until (DD/MM/YY).
DD18 - NTN TC818 issued re (insert details) DLA / PIP info. TC648/DLA / PIP notice BF (DD/MM/YY) No phone number. Form TC818 issued regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5 6). Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD19 - Call not accepted. TC818 issued re (insert details) DLA/ PIP info. TC648/DLA / PIP notice BF (DD/MM/YY) Phone call not accepted. Form TC818 issued regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) DLA / PIP information. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD20 - Unobtainable Tel removed. TC818 issued re (insert details) DLA / PIP info. TC648/DLA / PIP notice BF (DD/MM/YY) Unobtainable phone number removed from the case. Form TC818 issued regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) DLA / PIP information. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD21 - Telephone call to (insert details). Could not confirm DLA / PIP rates for (insert details). TC818 issued for info. TC648/DLA / PIP notice BF (DD/MM/YY) Phone call to (states (customer 1 / customer 2). Couldn’t confirm DLA / PIP rates for (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6). Form TC818 issued for information. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD22 - Telephone call to (insert details). Requested letter TC818 issued for DLA / PIP info. TC648/DLA / PIP notice BF (DD/MM/YY) Phone call to (customer 1 / customer 2). Requested form TC818 issued for DLA / PIP information. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD23 - International address. TC818 issued re (insert details) DLA / PIP info. TC648/DLA / PIP notice BF (DD/MM/YY) International address. Form TC818 issued regarding (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) DLA / PIP information. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD24 - BF date expired. TC609R issued as reminder. TC648/DLA / PIP notice BF (DD/MM/YY) BF date expired. Form TC609R issued as a reminder. Form TC648 and DLA / PIP notice placed in BF until (DD/MM/YY).
DD25 - BF date expired. UTCX2. TC609R issued as reminder. TC648/DLA / PIP info BF (DD/MM/YY) BF date expired. Unanswered phone calls. Form TC609R issued as reminder. Form TC648 and DLA / PIP information placed in BF until (DD/MM/YY).
  • Household Notes regarding reply to letters. Information matches.
Message Explanation
   
DD26 - TC818 reply received (DD/MM/YY). (insert details) confirmed (insert details) in receipt of (ITEM LIST), system updated. DLA / PIP notice to archives Form TC818 reply received on (DD/MM/YY) (customer 1 / customer 2) has confirmed that (customer 1 / customer 2 / child) is getting (item list). Computer updated. DLA / PIP notice sent to archives.
DD27 - TC818 reply received (DD/MM/YY). (insert details) confirmed (insert details) in receipt of (ITEM LIST), dates taken from CBOL NI, system updated, DLA / PIP notice to archives Form TC818 reply received on (DD/MM/YY) (customer 1 / customer 2) has confirmed that (customer 1 / customer 2 / child) is getting (item list). Dates taken from Child Benefit On Line (CBOL) computer. Tax credits computer updated. DLA / PIP notice sent to archives.
DD28 - TC818 reply rec’d (DD/MM/YY). (insert details) confirmed (insert details) DLA ended (DD/MM/YY), system updated, no entitlement through (Disadvan Test/Fast Track). DLA / PIP notice to archives Form TC818 reply received on (DD/MM/YY) (customer 1 / customer 2) has confirmed that DLA / PIP has ended and there’s no entitlement through the Disadvantage Test or Fast Track. Tax credits computer updated. DLA / PIP notice sent to archives.
DD29 - TC818 reply rec’d (DD/MM/YY). (insert details) in receipt of (ITEM LIST) now ended but entitlement continued through (Disadvan part 1, 2, 3, 4, 5…..21), system updated, DLA / PIP notice to archives Form TC818 reply received on (DD/MM/YY) (customer 1 / customer 2) has confirmed that DLA / PIP has ended but entitlement has been continued through the Disadvantage Test parts 1, 2, 3, 4, 5…21. Tax credits computer updated. DLA / PIP notice sent to archives.
DD30 - TC818 reply received (DD/MM/YY). (insert details) in receipt of (ITEM LIST) now ended but entitlement continued through Fast Track system updated. DLA / PIP notice to archives Form TC818 reply received on (DD/MM/YY) (customer 1 / customer 2) has confirmed that DLA / PIP has ended but entitlement has been continued through Fast Track. Tax credits computer updated. DLA / PIP notice sent to archives.
DD82 - TC818A received (DD/MM/YY) (insert details) confirmed working 16+ hours and disadvantage. DLA / PIP / AA notice states (insert details) in receipt of (insert benefit details). Notice to storage. Form TC818A reply received customer confirmed still working 16+ hours and confirmed DLA / PIP / AA has ended but has continued entitlement through the disadvantage test.
DD83 - TC818A received (DD/MM/YY) (insert details) confirmed ended working (DD/MM/YY) and disadvantaged. System not updated as no entitlement. Notice transferred to Physical COC’s to end work details. Form TC818A reply received customer confirmed work ended and meets the disadvantage test. No update made to system due to no entitlement.
DD84 - TC818A received (DD/MM/YY) (insert details) confirmed ended work (DD/MM/YY) and meets the disadvantage test. System not updated as no entitlement. Work already ended on system. Form TC818A reply received customer confirmed ceased working but meet the disadvantage test. System not updated due to no entitlement.
DD85 - TC818A received (DD/MM/YY) (insert details) confirmed ended working on (DD/MM/YY) and does not meet the disadvantage test. System not updated. Notice transferred to Physical COC’s to end work details. Form TC818A reply received customer confirmed ceased working and does not meet the disadvantage test. System not updated due to no entitlement. Notice sent to Physical COC’s to end work details.
DD86 - TC818A received (DD/MM/YY) (insert details) confirmed working 16+ hours but does not meet the disadvantage test. System not updated. Form TC818A received customer confirmed working 16+ hours but does not meet the disadvantage test. System not updated due to no entitlement.
DD87 - TC664 received (DD/MM/YY) confirms child is certified as severely sight impaired or blind by a consultant Ophthalmologist. Disability details left on system for continuing entitlement. Letter TC664 received confirming child is certified as severely sight impaired or blind by a consultant Ophthalmologist giving continuing entitlement.
DD88 - TC664 received (DD/MM/YY) confirms child is not certified as severely sight impaired or blind by a consultant Ophthalmologist. Notice states no entitlement to DLA / PIP from (DD/MM/YY) to (DD/MM/YY). System updated with end date (DD/MM/YY). Letter TC664 received confirming child is not certified as severely sight impaired or blind by a consultant Ophthalmologist. No update made to system as no continuing entitlement.
DD89 - BF cycle expired, no response to TC818A. DLA / PIP / AA notice states (insert details) in receipt of (insert benefit details) no action taken. If customer phones the helpline ask the customer to reply to the TC818A. No response to form TC818A. No update made to the system and advice for the helpline if customer phones.
  • Household Notes regarding no errors
Message Explanation
   
DD31 - DLA / PIP notice dates match system. (insert details) in receipt of (ITEM LIST). No contact required. Notice to archives Self-explanatory.
DD32 - DIS/HCC or PIP date on system (DD/MM/YY) prior to DLA / PIP start. Notice states (insert details) in receipt of (ITEM LIST), entitled at rate on system. NFA notice to archives Disability / Higher Care Component date on tax credits computer (DD/MM/YY) prior to DLA / PIP start date. Notice states (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) in receipt of (item list), entitled at rate on tax credits computer. No further action required. Notice sent to archives.
DD33 - H/hold breakdown. DLA / PIP notice dates match system. (insert details) in receipt of (ITEM LIST), no contact required. Notice to archives Household breakdown. DLA / PIP notice dates match what’s held on tax credits computer. (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) in receipt of (item list), no contact required. Notice sent to archives.
DD34 - H/hold breakdown start date on system (DD/MM/YY) prior to DLA / PIP start. Notice states (insert details) in receipt of (ITEM LIST), entitled at rate on system. NFA required notice to archives Household breakdown. Start date on tax credits computer prior to DLA / PIP start date. Notice states (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) in receipt of (item list), entitled at rate shown on tax credits computer. No further action required. Notice sent to archives.
DD35 - H/hold breakdown. DLA / PIP notice states (insert details) in receipt of (ITEM LIST), prior to H/hold end, no dates on system, NFA req’d. Notice to archives Household breakdown. DLA / PIP notice states (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) in receipt of item list) prior to household ending. No dates on tax credits computer. No further action required. Notice sent to archives.
DD36 - Telephone call to (insert details). Confirmed (insert details) in receipt of (ITEM LIST). Notice to archives Self-explanatory.
DD37 - Telephone call to (insert details). Confirmed (insert details) in receipt of (ITEM LIST), dates taken from CBOL NI. Notice to archives Self-explanatory
DD38 - Telephone call to (insert details). Confirmed DLA / PIP ended (DD/MM/YY). System updated, no entitlement through (Disadvan Test/Fast Track). DLA / PIP notice to archives Phone call to (customer 1 / customer 2). Confirmed DLA / PIP ended (DD/MM/YY). Tax credits computer updated. No entitlement through Disadvantage Test or Fast Track. DLA notice sent to archives.
DD39 - Telephone call to (insert details). Confirmed (insert details) in receipt of (ITEM LIST). Now ended but entitlement continued through (Disadvan part 1, 2, 3, 4, 5….20), system updated, DLA / PIP notice to archives Phone call to (customer 1 / customer 2) confirming (customer 1 / customer 2 / child 1, 2, 3, 4, 5, 6) in receipt of (item list) has now ended but entitlement continues through Disadvantage Test parts 1, 2, 3, 4, 5….20. Tax credits computer updated. DLA / PIP notice sent to storage.
DD40 - Telephone call to (insert details). In receipt of (ITEM LIST), now ended but entitlement continued through Fast Track. System updated. DLA / PIP notice to archives As above but entitlement continues through Fast Track.
DD41 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.
DD42 - Confirmed (insert details) in receipt of DLA / PIP (insert element), taken from ADD/award notice from (DD/MM/YY) TCO referral recd (DD/MM/YY) Self explanatory
DD43 - Confirmed (insert name) in receipt of DLA (insert element) from (DD/MM/YY), taken from ADD/award notice from (DD/MM/YY), 1 month backdating applied from (DD/MM/YY) (DWP decisions date DD/MM/YY) TCO referral recd (DD/MM/YY) Self explanatory
DD44 - Confirmed claimant1/2 in receipt of (insert QB), taken from ADD. Awarded disability element from (DD/MM/YY) (date employment started) TCO referral recd (DD/MM/YY) Self explanatory
DD45 - Confirmed claimant1/2 in receipt of (insert QB), taken from ADD. Claimant not working, no entitlement to disability element. System updated as incapacitated for TC purposes. TCO referral recd (DD/MM/YY) Self explanatory
DD46 - ADD does not show (adult/child entitlement to QB) (Disability/SDE, Child disability/child SDE) not added. TCxxxx & TC956 issued to explain unable to verify entitlement so award not changed BF until (DD/MM/YY) Self explanatory
DD47 - ADD still does not show claimants entitlement to DLA / PIP. Disability not added. No reply to TCxxxx issued (DD/MM/YY) to provide evidence. TCxxxx issued to confirm no entitlement Self explanatory
DD48 - CoC re claimant/child in receipt of DLA / PIP (insert element), disability element already on system. Referral recd from Contact Centre on (DD/MM/YY). WAM sent to TL Self explanatory
DD49 - Claimant has received letter disallowing DLA / PIP (insert element) of Tax Credits. Claimant advised that they have an award notice, issued envelope with compliment slip for claimant to send copy to us to verify. BF until (DD/MM/YY) Self explanatory
DD50 - Claimant received letter disallowing DLA / PIP element, but has sent in a first tier tribunal notice. Advised claimant we require an actual award notice, issued envelope with comp slip for claimant to send us copy to verify BF until (DD/MM/YY) Self explanatory
DD51 - TCO referral recd (DD/MM/YY) re future change (insert details) in rec of DLA (insert element) from (DD/MM/YY). Unable to update future change, contact letter issued Self explanatory
DD52 - TCO referral recd (DD/MM/YY) re future change (insert details) in rec of DLA / PIP (insert element) from (DD/MM/YY). Held in BF Self explanatory
DD53 - Referral recd from Contact Centre on (DD/MM/YY) re (insert details). Action taken letter actioned/forwarded to (insert section) Self explanatory
DD90 - TCO referral recd DD/MM/YY. Customer 1/2 on AFIP from DD/MM/YY. Contacted DWP no confirmation recd. TC1224 / TC956 issued to customer 1/2 AFIP referral received but DWP have not confirmed if customer is in receipt of AFIP. TC1224 issued with TC956 requesting AFIP award notice.
DD91 - No reply to TC1224. TCC6A issued to customer 1/2 with second request for AFIP award notice. Referral letter recd DD/MM/YY No reply to TC1224 requesting AFIP award notice. TCC6A formal request issued.
DD92 - No reply to TCC6A.Disability / HCC ended from DD/MM/YY. TCC94 issued to customer 1/2. Referral letter recd DD/MM/YY No reply to TCC6A 2n d request for AFIP award notice. TCC94 issued.

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Fast Track - end-to-end processing

Form received from DWP through the e-portal. Household Notes are added throughout, keeping the claim updated (date received, when claim altered).

Please ensure that the relevant standardised reference shown below is added to the end of the message. 

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
DF01 - (DD/MM/YY) Fast track form received. Date entered applies to the stamped received date.
DF02 - Man payments of tax credits for £(XXXX) paid to (insert details) for the period (DD/MM/YY) to (DD/MM/YY) by Fast track TCO on (DD/MM/YY). R92TC (serial no.) Self-explanatory. Date entered is for the dates actually paid ending the day before tax credits start being paid.
This Note no longer used from 12 May 2007  
DF03 - Manual payments have been calculated (DD/MM/YY). Details sent to Group 13 to put into payment. 1st payment due to start (DD/MM/YY) Self-explanatory. Payments usually due to start two weeks from the calculation date.
  This Note no longer used from 12 May 2007
DF04 - Award table and payment schedule did not appear. Man payments set up. 1st household pay day (DD/MM/YY). Payments of £(XXXX) CTC, £(XXXX) WTC due on (DD/MM/YY). Future payments of £(XXXX) WTC, £(XXXX) CTC next due (DD/MM/YY) and 4 weekly thereafter payments of £(XXXX) CTC, £(XXXX) WTC will be made until (£DD/MM/YY) Claim was processed but the award table did not appear in Function VIEW AWARD. This means that the schedule is not set up. The calculation was done by Group / Team. The schedule was sent to Group 13 to pay the amounts on the dates specified.  
  DF05 - New claim submitted in error instead of COC. Claim withdrawn. New details added to existing claim New claim was sent instead of the change of circumstance. The existing claim is live and the correct entitlement is being paid. Change of circumstance entered into existing claim. New claim withdrawn.
  This Note no longer used from 12 May 2007  
DF06 - Duplicate claim received and withdrawn Self-explanatory.
  This Note no longer used from 12 May 2007
DF07 - Await CBOL update Normally waiting for Child Benefit to go into payment or bring into payment specific child or children before the verification failure can be cleared.  
  DF08 - TC655. BF (DD/MM/YY) Form TC655 needs to be sent to the customer to verify the child. Birth certificate, baptism certificate, or medical card requested and to confirm who is responsible for the child (that is, who’s in receipt of Child Benefit).
  This Note no longer used from 12 May 2007  
DF09 - Claimant requested backdate of CTC to date new baby born (DD/MM/YY). Backdating stencil referred to backdating team Customer has made a new claim for tax credit and would like it backdating to the date the child was born. Only for cases when backdating period requested is greater than 93 days from the date the claim was received.  
  DF10 - Award correct and running from start date of job Self-explanatory.
  This Note no longer used from 12 May 2007  
DF11 - Telephone call made to Local Office (insert details). Missing information obtained Self-explanatory.  
  DF12 - (DD/MM/YY) Fast track form received. Claim manually captured on the date given.
  This Note no longer used from 12 May 2007  
DF13 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.  
  DF14 - COC-End IS /JSA (DD/MM/YY). Start new work (DD/MM/YY), (XX) hours per week. CY income updated to (£00.00). CC for (name), start (DD/MM/YY) at (£00.00) per week Self-explanatory.
  DF15 - FAO Bank liaison - Syrian refugee case- DO NOT SUSPEND PAYMENTS - Customer allowed non-bank payments. Syrian refugee case - DO NOT SUSPEND PAYMENTS - Customer allowed non-bank payments

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Pre-award Disability and Severe Disability checks

These claims have fallen on the Compliance Failures Worklist to check that the customer has claimed the correct disability element.

Please ensure that the relevant standardised reference shown below is added to the end of the message. 

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
DG01 - CFW pre capture case- App1/App2/fails qualifying criteria/ not working enough hours/no qual bens/failed Dis test. Disability removed & LTR sent The claim has been checked and the customer contacted. The customer doesn’t meet the qualifying criteria for the disability/severe disability/disabled child/severely disabled child element. This element has been removed from the claim
DG02 - CFW pre capture case- App1/App2/Child (Name) disability/severe disability/disabled child/severely disabled child not claimed and App is entitled. Added element to claim The claim has been checked and the customer contacted. The customer has not claimed the disability/severe disability/disabled child/severely disabled child element but is entitled to it. This element has been added to the claim
DG03 - CFW SDE pre capture case- Risk cleared The claim has been checked. The customer has claimed the correct disability/severe disability/disabled child/severely disabled child element they are entitled to and the claim is being processed
DG04 - CFW pre capture case- App1/App2 not working. ADE will not be paid. Disability removed The claim has been checked. The customer is not working so the adult disability element of WTC will not be paid. This element has been removed from the claim.