Payment - overpayments (A-C): Overpayments - certificate of debt - explanation (Info)
Use this guidance when an explanation is required by Debt Management and Banking (DMB)
- when an overpayment hasn’t been repaid
- the explanation is needed in order to proceed with enforcement action through the court.
An explanation of how the overpayment happened is normally required when
- the Recovery Office commence County Court action
- the customer enters a defence.
The Recovery Office will send a request for an explanation to Tax Credit Office along with a Certificate of Debt. Following the initial court proceedings, if the judge in the case directs that more evidence is required, DMB may request a further explanation and/or information.
There is an Action Guide for this subject, select TCM0224200 to access it