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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
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Renewals - work lists (Unfinalised): Unfinalised S17 work list - Appeal

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unfinalised S17 Work List: Appeal (AG)’.

Checklist

Before you follow this guidance, make sure

  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

A work list item will populate the Unfinalised S17 work list when the customer hasn’t returned their Annual Declaration by the 1st Specified Date (1SD) and there’s a reason why the tax credits computer can’t process the renewal to finalise PY (Previous Year).

  • For auto-renewal cases, the tax credits computer can’t finalise the case.
  • For reply-required cases, the tax credits computer will terminate the claim but is unable to finalise PY.

The tax credits computer can’t finalise PY as the Appeal marker has been set. When the appeal is complete, the Appeal marker will be removed before the case is manually finalised or finalised and renewed.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Access the ‘Unfinalised S17’ work list to determine if the Unfinalised work item is a single-entry work item or a multi-entry work item. For how to do this, use TCM1000206.

If the Unfinalised work item is a multi-entry work item

  • transfer the work list item to the appropriate MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023 

then

  • go to .

If the Unfinalised work item is a single-entry work item

then, if instructed

  • return to this guidance and go to .

Step 2

Determine whether the Annual Declaration is Reply Required or Auto Renewal S17. For how to do this, use TCM1000204.

Note: The customer hasn’t returned their Annual Declaration. Therefore, don’t Renew CY in reply-required case.

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the PY award.

If the Annual Declaration was Auto Renewal, go to .

If the Annual Declaration was Reply Required, take no further action.

Step 3

Check if there is Current Year (CY) entitlement. For how to do this, use TCM1000229.

If there is any CY entitlement, go to .

If there isn’t any CY entitlement , go to .

Step 4

Renew CY without finalising PY. For how to do this, use TCM1000149 

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the PY award.

then

  • go to .

Step 5

Following your action

  • update Household Notes with the message SN19 from TCM0172060. For how to do this, use TCM1000001 

Note: If this Household Note doesn’t cover the action you’ve taken, record any additional action using the Renewals & Reminders category.

  • take no further action.