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HMRC internal manual

Tax Credits Manual

Renewals - work lists (Unprocessed): Unprocessed S17 work list - NINO, P marker or 1SD not present (AG)

To manage the Unprocessed S17 work list where work items aren’t displaying the customer’s NINO, a ‘P’ marker or the 1st Specified Date, consider steps 1 to 3.

Step 1

Note: You will have identified an item on the Unprocessed S17 work list that doesn’t contain

  • the customer’s NINO
  • a ‘P’ marker (where IS, JSA or PC is present)

Note: From 27/10/2008, JSA will mean either JSA or ESA.


  • the 1st Specified Date.


  • select the Unprocessed S17 work list from the drop down list for the Worklist Type field
  • select the entry in the work list you want to work
  • select ‘File’ from the toolbar menu
  • select ‘Next Function’ from the options available. You’ll be taken to the Select Next Function screen
  • on this screen, select Function CAPTURE RENEWAL DECLARATION from the options available
  • select [OK]. You’ll be taken to the Income/Benefits screen for the claim you want to work
  • go to Step 2.

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Step 2

On the Income/Benefits screen

  • select [Continue]. You’ll be taken to the Declaration screen
  • select ‘Paper’ from the Change Source drop down menu
  • select [Process]. The work item will have been deleted from the Unprocessed S17 work list or it will now display correctly
  • go to Step 3.

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Step 3

Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record

  • that the claim has been processed in capture
  • the reason why it’s been processed.

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

Note: If the work item has re-populated the Unprocessed S17 work list with another reason, follow the guidance in TCM0272460 for that reason on the Unprocessed S17 work list.