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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Renewals - work lists (Unprocessed): Unprocessed S17 work list - NINO, P marker or 1SD not present (Info)

When you’re working the Unprocessed S17 work list, you may notice that some of the work items on the Maintain Worklist screen don’t contain

  • the customer’s NINO
  • a ‘P’ marker (for priority cases where IS, JSA or PC is present)
  • the 1st Specified Date.

In these cases, you must access Function CAPTURE RENEWAL DECLARATION from the work list and, on the Declaration screen, select [Process].

When you do this, the work item (if it still exists) should display the correct relevant details on the Maintain Worklist screen.

Note: It won’t be possible to identify that there isn’t a ‘P’ marker from the Unprocessed S17 work list. However, you may become aware that this isn’t displayed whilst working the case in other functions.

There is an Action Guide for this subject, select TCM0272320 to access it