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HMRC internal manual

Tax Credits Manual

How to find the type of notice that was issued

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘Re-issue Notices’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Request Re-issue Of Notice’ screen

  • find the appropriate notice in the ‘Notice Details’ box

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Post award claims, Award Notices and SOA will be displayed first, followed by S17 notices. These will be displayed in descending award period order (latest first).

  • note the ‘Type’ of the relevant notice.