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HMRC internal manual

Tax Credits Manual

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NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Terminated only (AG)

To deal with an entry on NTC Listing for the Unprocessed S17 work list with the reason of ‘Terminated, consider steps 1 to 10.

Step 1

Note: This guidance will ask you to select the 20XX-20XX year that isn’t finalised. The year you need to select depends on when you’re working Function NTC LISTING - for example, if you’re working Function NTC LISTING after 

  • 6 April 2007, you need to select year 2005-2006
  • 6 April 2008, you need to select year 2006-2007
  • 6 April 2009, you need to select year 2007-2008, and so on.

Use the Function Menu

  • select ‘NTC Listing’ from the Worklists drop down menu. You’ll be taken to the NTC Listing screen
  • select ‘Unprocessed S17’ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter ‘N’, a full list of the selected items will display
    Note: The message ‘No Listing Entries for the Selection / Listing Type’ will display if there aren’t any entries for your chosen number.
  • go to Step 2.

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Step 2

Sort and filter the entries to identify the ‘Terminated’ (TERM) entries and also the priority cases. To do this

  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries so that only those with a reason of ‘TERM’ are shown
  • sort the entries by reason of the Priority Indicator
  • select [OK]. You’ll be taken to the NTC Listing screen
  • make a clerical note of the work item you are going to action - for example, name, NINO, whether or not an ‘Appeal’ reason is shown and also check if an action date has expired
    then
  • use Function VIEW S17 DETAILS and go to the Current Position screen for the claim you’re dealing with
    Note: The status of the renewal will be displayed in the Status field. Make a note if the status of the CY claim is ‘Terminated’.
  • go to Step 3.

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Step 3

If you noted that you

  • are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for an entry that indicates we’re waiting for the claim to finalise before continuing with the final NTC Listing action
    • If this reason is shown, go to Step 6.
    • If this reason is not shown, go to Step 4.
  • aren’t dealing with an expired action date
    • follow the guidance in TCM0196040
      then
    • return to this guidance and go to Step 4.

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Step 4

Use Function VIEW HOUSEHOLD ACCOUNT to check if one or more of the subsequent years’ awards has been finalised. To do this

  • enter the customer’s NINO in the Key Entry Data screen
  • select the All checkbox
  • select [OK]. You’ll be taken to the Select Award screen
  • select the appropriate award year that you’re dealing with
  • select [OK]. You’ll be taken to the View Award Period Summary screen
  • check the Award Status field. If the award status for any of the subsequent years is
    • finalised, follow the guidance in TCM0264220 at step 13.
    • unfinalised, go to Step 5.

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Step 5

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn’t finalised

  • select [Process]. You’ll be taken to the Process screen
  • select ‘TCO’ from the Action Authority drop down menu
  • select ‘As Agreed’ from the Finalise drop down menu
    • If [Finalise] isn’t available, go to Step 6.
    • If [Finalise] is available
    • select [Finalise]
      Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
      ‘SI09 - Wait for claim to finalise before continuing with the final NTC Listings action’
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 6

Use Function VIEW HOUSEHOLD ACCOUNT

  • go the View Award Period Summary screen
  • check the Award Status field to check if the 20XX-20XX award has been finalised. If the award status
    • is shown as ‘Finalised’, go to Step 7.
    • isn’t shown as ‘Finalised’
    • ask your manager for a specific action date
    • use Function NTC LISTING to set the action date on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
      ‘SI10 - Claim has not finalised cannot continue with the NTC Listings action’
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 7

Check the clerical note you made for the work item

  • If there was an ‘Appeal’ reason shown
    • complete and issue form TC853 (appeal letter)(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
      Note: This explains to the customer that their appeal rights on the original claim still stand.
      then
    • go to Step 8.
  • If there wasn’t an ‘Appeal’ reason shown, go to Step 8.

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Step 8

Use Function MAINTAIN HOUSEHOLD NOTES

  • select the ‘Renewals & Reminders’ category to record the following, where appropriate
    ‘SI11 - Form TC853 issued’
    ‘SI27 - 20XX/20XX Claim Finalised’
    and
    any other action that you haven’t already recorded
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    then
  • go to Step 9.

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Step 9

If you noted at Step 2 that the 20XX-20XX claim

  • is terminated
    • follow the guidance in TCM0262230 
      then
    • return to this guidance and go to Step 10.
  • isn’t terminated, go to Step 10.

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Step 10

Use Function NTC LISTING to identify the work item you’ve just actioned. To do this

  • go to the NTC Listing screen
  • select ‘Unprocessed S17’ from the Listing Type drop down menu
  • select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter ‘N’, a full list of the selected items will display
  • select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
  • filter the entries with the reason of ‘Reference’, entering the NINO you made a clerical note of in the From Value and To Value fields
  • select [OK]. You’ll be taken to the NTC Listing screen which will display the work item you’ve just actioned
  • select the work item
  • select [Delete]
  • when the message ‘Listing entry will be permanently deleted’ displays, select [OK]. The work item will be deleted from NTC Listing
    then
  • use Function MAINTAIN HOSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
    ‘SI15 - Work item deleted from NTC Listing’
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • send any casepapers to storage. Follow the guidance in TCM0074140.