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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

To deal with the situation where the customer has left their main job (has one or more other jobs already recorded on the computer) and started a new main job within seven days, consider Steps 1 to 56.

Step 1

If you are unable to trace the customer

  • take no further action

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified.

Note: If a change is notified that does not alter or decreases the maximum rate of tax credits the claimant is entitled to, it will be applied from the date of the change.

Before making any changes, follow the guidance in TCM0042260

then, if the changes can be made and

  • you are dealing with a ‘28-day effective day referral’ froma Contact Centre (CC) , go to .
  • you have received a reply from the customer for further information, go to .
  • you are dealing with an expired BF date because you haven’t been able to obtain the required information, go to .
    • otherwise
  • check the information provided to check if you have all the following details for the old job
    • end date
    • total number of paid hours (before the change)

and for the remaining jobs

  • total number of paid hours

and the following details for the new job

  • start date
  • number of paid jobs (after the change)
  • total number of paid hours (including all other jobs) after the change
  • employer’s reference number
    • Note: If the customer has a Temporary Tax Credit Reference (TTC), the PAYE reference number will not be displayed in the appropriate field, it will be recorded in Application Notes.

 

  • payroll number (if available)
  • employer’s name
  • employer’s address

and the

  • Unique Taxpayer Reference (UTR) number (if the new job is their first self-employed job)

If all the details have been provided, go to .

If all the details haven’t been provided, go to .

Step 2

Check PAYE/SA for customer information.

If you are able to obtain all information, go to .

If you are unable to obtain all information, go to .

Step 3

Phone the customer to obtain the missing information. Follow the guidance in TCM0094080. If you

  • contact the customer and obtain the required information, go to .
  • contact the customer but haven’t obtained all the required information, go to .
  • are unable to contact the customer, go to .

Step 4

Use Function AMEND APPLICATION, select the Change of Circumstances option. You will be taken to the Key Entry Data screen. On this screen

  • enter the NINO
  • select the ‘ALL’ checkbox
  • select [OK]

If the claim is pre-award, go to .

If the claim is post award, go to .

Step 5

Note: From 6 April 2012, couples with children will be entitled to working tax credit if they are both aged 16 or over and

  • they work at least 24 hours a week between them, with one person working at least 16 hours a week. If only one person works, that person must be working at least 24 hours a week, or
  • one person works at least 16 hours a week and the other person can’t work because they are
    • incapacitated (in receipt of certain benefits because of a disability or ill health), or
    • an inpatient in hospital, or
    • in prison either on remand or serving a custodial sentence, or
  • one person works at least 16 hours a week and that person qualifies for the disability element of Working Tax Credit, or
  • one person works at least 16 hours a week and that person is aged 60 or over.

Where the claim is pre-award, you will be taken to the Select Application screen (select the appropriate claim) or the message ‘Details must be recorded on the Free Format screen. Do you wish to proceed?’ will be displayed.

  • select [YES] on the message. You will be taken to the Free Format screen
  • enter the reason for the change. For example, ‘end ‘old’ job and start new job for customer 1 or 2 to be added to the claim’

and the following details for the old job

  • end date
  • total number of paid hours (before the change)

and for the remaining jobs

  • total number of paid hours

and the following details for the new job

  • start date
  • number of paid jobs (after the change)
  • total number of paid hours (including all other jobs) (after the change)
  • employer’s reference number
    • Note: If the customer is matched to a TTCR, don’t enter the reference number in the Employer Reference field, you must record the new number in Application Notes.
  • payroll number (if available)
  • employer’s name
  • employer’s address
  • UTR number (if the new job is their first self-employed job)
  • select [OK]
  • go to .
    • Note: The changes will be stored on the Free Format screen. Once the claim has been awarded, an entry will be created on the Unprocessed Change Of Circumstances work list.

Step 6

Where the claim is post award you will be taken to either the Select Application screen or the Applicant Details screen.

  • If the Select Application screen is displayed, select the claims affected by this change. You will then be taken to the Applicant Details screen, go to .
  • However, if the claim has been rejected and the customer’s current circumstances mean they now qualify for tax credits, go to .

Step 7

Check the referral or correspondence for the actual date the change occurred

  • If the change occurred on or before 30 July 2009, go to .
  • If the change occurred on or after 31 July 2009, go to .

Step 8

Use Function VIEW APPLICATION to check if this is a single claim or joint claim.

  • If this is a single claim and the customer has
    • reduced their weekly hours from 30 or more to between 16 or fewer and fewer than 30, go to .
    • remained working over 30 hours weekly or reduced their hours to below 16, go to .
    • reported any other changes, go to .
  • If this is a joint claim, go to .

Step 9

Consider if as a result of this change the household will still be entitled to Working Tax Credit (WTC). To check the entitlement, follow the guidance in TCM0114120.

  • If the household will no longer be entitled to WTC, go to .
  • If the household will still be entitled to WTC, go to .

Step 10

Use Function VIEW AWARD

  • go to the Award Summary screen
  • check the Tax Credit Type field to check if the customer is receiving WTC only.
    • If the customer is receiving WTC only, go to .
    • If the customer is receiving WTC and Child Tax Credit (CTC), go to .

Step 11

Consider if as a result of this change the household will still be entitled to WTC. To check the entitlement, follow the guidance in TCM0114120.

  • If the household will still be entitled to WTC, go to .
  • If the household will no longer be entitled to WTC and either the customer or partner is working between 16 hours or fewer and fewer than 30 hours, go to .
  • If the household will no longer be entitled to WTC and any other circumstances apply, go to .

Step 12

If the customer has notified you of the change before 6 April 2012 and the new total number of weekly hours the customer is working

  • is still above 30, go to .
  • has reduced to below 30 but remains at 16 or more, go to .
  • has reduced to below 16, go to .

If the customer has notified you of the change on or after 6 April 2012 and the new total number of weekly hours the customer is working

  • is still above 30, go to .
  • has reduced to below 30 but remains at 24 or more and one person is working at least 16 hours per week , go to .
    • Note: From 6 April 2012, couples with children will be entitled to working tax credit if they are both aged 16 or over and
    • they work at least 24 hours a week between them, with one person working at least 16 hours a week. If only one person works, that person must be working at least 24 hours a week, or
    • one person works at least 16 hours a week and the other person can’t work because they are
    • incapacitated (in receipt of certain benefits because of a disability or ill health), or
    • an inpatient in hospital, or
    • in prison either on remand or serving a custodial sentence, or
    • one person works at least 16 hours a week and that person qualifies for the disability element of Working Tax Credit, or
    • one person works at least 16 hours a week and that person is aged 60 or over.
  • has reduced to below 16, go to .

If there are any other changes, go to .

Step 13

Use Function VIEW APPLICATION and go to the relevant Work Details screen to check if the partner is working.

  • If the partner is working, go to .
  • If the partner isn’t working, go to .

Step 14

Use Function VIEW AWARD and go to View Elements screen to check if childcare is being paid as part of the award.

  • If childcare is being paid, go to .
  • If childcare isn’t being paid, go to .

Step 15

Calculate the new 28-day effective date if this date hasn’t already been calculated by the Contact Centre

Note: This is 28 days from and including the day after the date the hours reduced.

  • make a note of the new effective date
    • then
  • If today’s date is on or after the new effective date
    • prepare and issue form TC1029 to the customer
    • use Function MAINTAIN HOUSEHOLD NOTES to enter the following
    • ‘NE04 - 28 day effective date case, TC1029 issued DD/MM/YY
    • Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

go to .

  • If today’s date is before the new effective date
    • BF the case to the date you have just calculated as the new effective date
    • prepare and issue form TC1029 to the customer
    • use Function MAINTAIN HOUSEHOLD NOTES to enter the following two separate messages
    • ‘NE04 - 28 day effective date case, TC1029 issued DD/MM/YY’
    • ‘NE01 - 28 day effective date case. Case held on GrpXX. Change reported DD/MM/YY. Job ended DD/MM/YY. New effective date of change is DD/MM/YY. Run on period is DD/MM/YY - DD/MM/YY
    • Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • Note: The run on period starts from the day after the job ended and runs to the 28th day.

 

  • take no further action.

Step 16

Use Function VIEW HOUSEHOLD ACCOUNT

  • go to the View Account Summary screen
  • check if the claim has been ceased or terminated within the 28-day effective date period
    • then
  • If the claim hasn’t been ceased or terminated, go to .
  • If the claim has been ceased or terminated
    • use Function VIEW HOUSEHOLD NOTES to confirm the date the household ended
    • make a note of the household end date
    • use this date as the new effective date when ending the job
    • Note: Because the claim has ceased or been terminated within the 28-day period the customer’s entitlement will only be extended up to and including the date the claim has ceased or been terminated.

 

  • go to .

Step 17

End the ‘old’ employment. To do this

  • use Function AMEND APPLICATION
  • go to the ‘Work Details’ screen for the appropriate customer
  • enter the end date for the ‘old’ employment in the ‘Hours Worked End Date’ field, using the new effective date you calculated at or
  • select [OK]. You will be taken to the Amend Finish screen
  • go to and, after completing the Amend Finish screen, return to this Step to complete your action for the new employment details
    • then, once you have completed the Amend Finish screen
  • If the main job ended was employed (other job recorded was employed) and the new main job started within 28 days was employed, go to .
  • If the main job ended was employed (other job recorded was self-employed) and the new main job started within 28 days was employed, go to .
  • If the main job ended was employed (other job recorded was self-employed) and the new main job started within 28 days was self-employed, go to .
  • If the main job ended was employed (other job recorded was employed) and the new main job started within 28 days was self-employed, go to .
  • If the main job ended was self-employed (other job recorded was self-employed) and the new main job started within 28 days was employed, go to .
  • If the main job ended was self-employed (other job recorded was self-employed) and the new main job started within 28 days was self-employed, go to .
  • If the main job ended was self-employed (other job recorded was employed) and the new main job started within 28 days was self-employed, go to .
  • If the main job ended was self-employed (other job recorded was employed) and the new main job started within 28 days was employed, go to .

Step 18

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • then
  • in the Main Employment Details section, enter the
    • employer’s reference number
    • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
    • payroll number (if available)
    • new employment start date
    • employer’s name (if necessary)
    • employer’s address (if necessary)
    • employer’s phone number (if available)
  • go to .

Step 19

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
    • and enter the
  • number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • then
  • go to .

Step 20

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • in the Self Employment Details section, enter the
  • UTR number
  • enter the new start date in the Start Date field
  • go to .

Step 21

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • in the Self- Employment Details section
  • delete the end date in the Self Employed end date field
    • in the Main Employment Details section, enter the
  • employer’s reference number
    • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
  • payroll number (if available)
  • new employment start date
  • employer’s name (if necessary)
  • employer’s address (if necessary)
  • employer’s phone number (if available)
    • then
  • go to .

Step 22

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • in the Self- Employment Details section
  • delete the end date in the Self Employed End Date field
    • then
  • go to .

Step 23

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen
  • select [Cancel]
    • Note: This is to ensure that the computer retains the employment details.
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • in the Self Employed Details section
  • delete the end date in the End date field
  • go to .

Step 24

Check if the new job started within the 28-day effective period

  • where the new main job started within the 28-day period, note the day after the 28-day effective date
  • enter details of the new main job which started within 28 days
  • select [New]
  • enter the number of paid jobs in the Number Of Paid Jobs field (new job and including other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (new job and including other jobs)
  • enter the appropriate job start date you have noted from earlier in this Step in the Hours Worked Start Date field
    • in the Main Employment Details section, enter the
  • employer’s reference number
    • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
  • payroll number (if available)
  • new employment start date
  • employer’s name (if necessary)
  • employer’s address (if necessary)
  • employer’s phone number (if available)
    • then
  • go to .

Step 25

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified.

Note: If a change is notified that does not alter or decreases the maximum rate of tax credits the claimant is entitled to, it will be applied from the date of the change.

If the customer notified you of the change before 6 April 2012

  • check the start date of the new job. If the new start date occurred
    • more than three months before today’s date and the customer failed to notify you about the change within three months, go to .
    • within three months of today’s date, go to .
    • more than three months before today’s date and the change hasn’t yet been applied (customer originally notified TCO within three months), go to .

If the customer notified you of the change on or after 6 April 2012

  • check from the information provided, the new effective date of change. If the new effective date occurred
    • more than one month before today’s processing date because the change hasn’t yet been applied (customer originally notified us within one month), go to .
    • within one month before today’s processing date, go to .
    • more than one month before today’s processing date because the customer failed to notify you about the change within one month, go to .

Step 26

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

Note: You must now record a new period of history using the total hours from the other jobs - that is, from the day after the new effective period to the day before the new main job started

  • select [New]
  • enter the start date as the day after the new effective period in the Start Date field
    • Note: The Include From date will automatically be displayed with the Start date.
  • enter the end date as the day before the new main job started in the End Date field
  • enter the total hours for the existing other jobs
  • select [OK]. You will be taken to the Work Details screen
  • go to .

Step 27

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the existing ‘Include From’ date
  • enter the new ‘Include From Date’ as the start date of the new main job in the Include From field
  • select [OK]
    • Note: You must now record a new period of history using the total hours from the other jobs - that is, from the day after the new effective period to the day before the new main job started.
  • select [New]
  • enter the start date as the day after the new effective period in the Start Date field
    • Note: The Include From date will automatically be displayed with a date three months before today’s date.
  • delete the ‘Include From’ date
  • enter the new ‘Include From’ date as the day after the new effective date in the Start Date field
  • enter the total hours for the existing other jobs
  • select [OK]. You will be taken to the Work Details screen
  • go to .

Step 28

In Function AMEND APPLICATION go to the Child details screen or Work Details screen

  • check if the customer is still eligible to claim tax credits during the period from the end of the old job to the start of the new job
  • follow the guidance about eligibility in TCM0114000
    • Note: Use the Information page in the relevant guidance to check if the customer is still eligible to claim tax credits.
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

Step 29

On the Amend Finish Screen

  • enter the date the notification of the change was received
  • enter the source of the change, for example ‘paper’ or ‘telephone’
  • enter the reason for the change as ‘Change of Circumstances’
  • select [OK]
    • If the message ‘S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays
    • select [OK]
    • If you need to enter new employment details or if you need to replace an existing employment as the main employment, return to the Step you have arrived here from and continue with the instruction
    • Note: If the claim is now ceased or terminated you don’t need to enter the new job details, go to .
    • then
    • If eligibility doesn’t continue during the gap in the main jobs, but there is tax credits eligibility from the start of the new main job, go to .
    • If eligibility continues during the gap in main jobs, go to .
    • If the message ‘S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays
    • select [OK] on the message
    • If you need to enter new employment details or if you need to replace an existing employment as the main employment, return to the Step you have arrived here from and continue with the instruction
    • Note: If the claim is now ceased or terminated you don’t need to enter the new job details, go to .
    • then
    • If eligibility doesn’t continue during the gap in the main jobs, but there is tax credits eligibility from the start of the new main job, go to .
    • If eligibility continues during the gap in main jobs, go to .
    • If the message ‘S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays
    • the changes you are making will re-finalise the claim
    • select [Cancel]. You will be taken to the Amend Application Details screen
    • select [Cancel]
    • when the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, select [Yes]
    • pass the case to a Level 2 User or your manager. For more information, use ‘Level 1 and Level 2 users’ on TCM0320260
    • take no further action.
    • If none of the messages display, then
    • if you need to enter new employment details or if you need to replace an existing employment as the main employment, return to the Step you have arrived here from and continue with the instruction
    • Note: If the claim is now ceased or terminated you don’t need to enter the new job details, go to .
    • then
    • If eligibility doesn’t continue during the gap in the main jobs, but there is tax credits eligibility from the start of the new main job, go to .
    • If eligibility continues during the gap in main jobs, go to .

Step 30

Note: From 6 April 2012, couples with children will be entitled to working tax credit if they are both aged 16 or over and

  • they work at least 24 hours a week between them, with one person working at least 16 hours a week. If only one person works, that person must be working at least 24 hours a week, or
  • one person works at least 16 hours a week and the other person can’t work because they are
    • incapacitated (in receipt of certain benefits because of a disability or ill health), or
    • an inpatient in hospital, or
    • in prison either on remand or serving a custodial sentence, or
  • one person works at least 16 hours a week and that person qualifies for the disability element of Working Tax Credit, or
  • one person works at least 16 hours a week and that person is aged 60 or over.

In Function AMEND APPLICATION select the Work Details screen for the customer who has changed their job. In the Hours Worked field

  • compare the total number of hours the customer worked (in all their jobs) when they ended their main job and the total number of hours they are working with their new main job
    • and
  • determine whether the total hours for that customer alone qualifies them for Working Tax Credit (WTC), both before and after the change
    • then
  • make a note about whether or not the customer’s hours qualified them for WTC
    • For example: if a customer with a child left their main job (working 16 hours weekly) has another job recorded on the system (working 5 hours weekly) and started a new main job (working 20 hours weekly) they qualify for WTC as their hours didn’t fall below the required number of hours for a customer with children.
  • go to .

Step 31

In Function AMEND APPLICATION

  • select the Work Details screen for the appropriate customer
  • enter the end date for the ‘old’ job in the Hours Worked End Date field (if it isn’t already displayed)
    • If the main job that the customer left
    • was employed (other job recorded is employed) and the new main job started within 7 days is employed, go to .
    • was employed (other job recorded is self-employed) and the new main job started within 7 days is employed, go to .
    • was employed (other job recorded is self-employed) and the new main job started within 7 days is self-employed, go to .
    • was employed (other job recorded is employed) and the new main job started within 7 days is self-employed, go to .
    • was self-employed (other job recorded is self-employed) and the new main job started within 7 days is employed, go to .
    • was self-employed (other job recorded is self-employed) and the new main job started within 7 days is self-employed, go to .
    • was self-employed (other job recorded is employed) and the new main job started within 7 days is self-employed, go to .
    • was self-employed (other job recorded is employed) and the new main job started within 7 days is employed, go to .

Step 32

If the main job that the customer left was employed, the other jobs recorded are employed or self-employed and the new main job, started within 7 days, is employed

  • enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the start date in the Hours Worked Start Date field
    • then, in the Main Employment Details section, enter the
    • employer’s reference number
    • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
    • Note: If the customer is matched to a TTCR, don’t enter the reference number in the Employer Reference field, you must record the new number in Function MAINTAIN HOUSEHOLD NOTES.
    • payroll number (if available)
    • new employment start date
    • employer’s name (if necessary)
    • employer’s address (if necessary)
    • employer’s phone number (if available)
  • go to .

Step 33

If the main job that the customer left was employed, the other jobs recorded on the computer are self-employed and the new main job, started within 7 days, is self-employed

  • enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the start date in the Hours Worked Start Date field
  • go to .

Step 34

If the main job that the customer left was employed, the other jobs recorded on the computer are employed and the new main job, started within 7 days, is self-employed

  • enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the start date in the Hours Worked Start Date field

then, in the Self Employment Details section, enter the

  • UTR number
  • the new start date in the Start Date field
  • go to .

Step 35

If the main job that the customer left was self-employed, the other jobs recorded on the computer are self-employed and the new main job, started within 7 days, is employed

  • enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the Start date in the Hours Worked Start Date field

then, in the Self Employment Details section

  • delete the end date in the Self Employed End Date field

then, in the Main Employment Details section, enter the

  • employer’s reference number
  • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
  • Note: If the customer is matched to a TTCR, don’t enter the reference number in the Employer Reference field, You must record the new number in Function MAINTAIN HOUSEHOLD NOTES.
  • payroll number (if available)
  • new employment start date
  • employer’s name (if necessary)
  • employer’s address (if necessary)
  • employer’s phone number (if available)
  • go to .

Step 36

If the main job that the customer left was self-employed, the other jobs recorded on the computer are self-employed and the new main job, started within 7 days, is self-employed

  • enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the start date in the Hours Worked Start Date field
    • then, in the Self-Employment Details section
  • delete the end date in the Self Employed End Date field
  • go to .

Step 37

If the main job that the customer left was self-employed, the other jobs recorded on computer are employed and the new main job, started within 7 days, is self-employed

  • enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it isn’t already displayed)
  • select ‘History from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen
  • select [Cancel]
    • Note: This is to ensure that the computer retains the employment details.
  • enter the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
  • enter the total number of hours worked in the Total Hours Worked field (including the new job and other any jobs)
  • enter the start date in the Hours Worked Start Date field
    • then, in the Self Employed Details section
  • delete the end date in the End date field
  • go to .

Step 38

If the main job that the customer left was self-employed, the other jobs recorded on the computer are employed and the new main job, started within 7 days, was employed

  • enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it isn’t already displayed)
  • select [OK]. You will be taken to the Amend Finish screen
  • go to
    • Note: After completing the actions in the Amend Finish screen, you will need to return to this Step to complete the rest of the Step.
    • then, once you have completed the Amend Finish screen
  • in Function AMEND APPLICATION, select the Work Details screen for the appropriate customer
  • select [New] and enter the following details for the new main job which was started within 7 days
    • the number of paid jobs in the Number Of Paid Job field (including the new job and any other jobs)
    • the total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)
    • the start date in the Hours Worked Start Date field
    • then, in the Main Employment Details section, enter the
    • employer’s reference number
    • Note: If the customer hasn’t provided the employer reference number, follow the guidance in TCM0068080.
    • Note: If the customer is matched to a TTCR, don’t enter the reference number in the Employer Reference field, you must record the new number in Function MAINTAIN HOUSEHOLD NOTES.
    • payroll number (if available)
    • new employment start date
    • employer’s name (if necessary)
    • employer’s address (if necessary)
    • employer’s phone number (if available)
  • go to .

Step 39

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified.

Note: If a change is notified that does not alter or decreases the maximum rate of tax credits the claimant is entitled to, it will be applied from the date of the change.

Check the start date of the new main job, from the information already provided.

  • If the change was reported before 6 April 2012 and the start date of the new main job occurred
    • within the three months before today’s processing date, go to .
    • more than three months before today’s processing date, go to .
  • If the change was reported on or after 6 April 2012 and the start date of the new main job occurred
    • within one month before today’s processing date, go to .
    • more than one month before today’s processing date, go to .

Step 40

Note: From 6 April 2012, couples with children will be entitled to working tax credit if they are both aged 16 or over and

  • they work at least 24 hours a week between them, with one person working at least 16 hours a week. If only one person works, that person must be working at least 24 hours a week, or
  • one person works at least 16 hours a week and the other person can’t work because they are
    • incapacitated (in receipt of certain benefits because of a disability or ill health), or
    • an inpatient in hospital, or
    • in prison either on remand or serving a custodial sentence, or
  • one person works at least 16 hours a week and that person qualifies for the disability element of Working Tax Credit, or
  • one person works at least 16 hours a week and that person is aged 60 or over.

In Function AMEND APPLICATION select the Work Details screen for the appropriate customer and consider if the new paid weekly hours (in the Hours Worked field) will increase the maximum tax credits award.

Note: Use TCM0052100 to consider the circumstances where the new weekly hours will increase the maximum tax credits award.

  • If the new paid weekly hours will increase the maximum tax credits award, go to .
  • If the new paid weekly hours will not increase the maximum tax credits award, go to .

Step 41

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified. From the information already provided check whether the customer informed you of the change

  • within three months of the change if today’s processing date is before 6 April 2012
    • or
  • within one month of the change if today’s processing date is on or after 6 April 2012

If the customer notified you of the change within one of the appropriate specified periods above

Note: The change may have occurred more than the appropriate specified period above but hasn’t yet been applied.

  • make a note of the date, go to .
    • For example before 6 April 2012: today’s date is 20/05/2011, the date you processed the change. The customer informed you on 20/03/2011 that they left their main job on 18/01/2011, has another job recorded on the system working five hours weekly and started a new main job on 21/01/2011. The change is now more than three months before today’s date but the customer informed you within three months of the change.
    • For example on or after 6 April 2012: today’s date is 21/05/2012, the date you processed the change. The customer informed you on 27/04/2012 that they left their main job on 09/04/2012, has another job recorded on the system working five hours weekly and started a new main job on 16/04/2012. The change is now more than one month before today’s date but the customer informed you within one month of the change.

If the customer did not notify you of the change within one of the appropriate specified periods above, go to .

Step 42

If the total hours

  • both before and after the job changed qualified them for WTC, go to .
    • For example: if a single customer with a child informs you on 30/04/2007 that they left their main job on 05/03/2007 (working 16 hours weekly), has another job recorded on the computer working four hours weekly and started a new main job within 7 days on 09/03/2007 (working 25 hours weekly), the total hours both before and after the job changed qualified them for WTC.
  • either before or after the change or both before and after the change didn’t qualify them for WTC, go to .
    • For example: if a single customer with a child informs you on 30/04/2007 that they left their main job on 05/03/2007 (working 17 hours weekly), has another job recorded on the computer working four hours weekly, and started a new main job within 7 days on 09/03/2007 (working 11 hours weekly), the total hours before the change (not both before and after) only qualified them for WTC.

Step 43

Note: If a change is notified that does not alter or decreases the maximum rate of tax credits the claimant is entitled to, it will be applied from the date of the change.

If the change will increase the maximum award, the customer didn’t tell you within three months and they

  • qualified for WTC both when they ended their ‘old’ job and started the new job (the date notified is today), go to .
  • qualified for WTC both when they ended their ‘old’ job and started the new job (the date notified is before today), go to .
  • didn’t qualify for WTC both when they ended their ‘old’ main job and started a new job (the date notified is today), go to .
  • didn’t qualify for WTC both when they ended their ‘old’ main job and started a new job (the date notified is before today), go to .
    • or, in all other cases, if the customer
  • qualified for WTC both when they ended their ‘old’ main job and started a new job, go to .
  • didn’t qualify for WTC both when they ended their ‘old’ main job and started a new job, go to .

Step 44

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • Note: You must now record a new period of history using the total hours from the ‘old’ main job and including any other jobs, from the day after the ‘old’ main job ended to the day before the new main job started.
  • select [New]
  • enter the start date as the day after ‘old’ main job ended, in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with the start date.
  • enter the end date as the day before the new main job started, in the End Date field
  • enter the total hours for the ‘old’ main job (including other jobs) in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 1 in TCM0322680.

Step 45

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • Note: You must now record a new period of history using the total hours from any other jobs that are already recorded on the computer from the day after the ‘old’ main job ended to the day before the new main job started.
  • select [New]
  • enter the start date as the day after the ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ Date will automatically be displayed with the start date.
  • enter the end date as the day before the new main job started in the End Date field
  • enter the total hours from the customer’s other jobs in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .
    • Note: Where the customer doesn’t qualify for WTC when they started their new main job you should still record the new hours as any future changes may affect the total hours. Also, the hours may qualify a couple to the 30 hour element of WTC.

For a worked example, use Example 2 in TCM0322680.

Step 46

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the existing ‘Include From’ date
  • enter the new ‘Include From’ date as the start date of the new main job in the Include From field
  • select [OK]
    • Note: You must now record a new period of history using the total hours from the ‘old’ main job, including any other jobs from the day after the ‘old’ main job ended to the day before the new main job started.
  • select [New]
  • enter the start date as the day after the ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with a date three months before today’s date.
  • delete the ‘Include From’ date
  • enter the new ‘Include From’ date as the same date as the date in the Start Date field
  • enter the end date as the day before the new main job started in the End Date field
  • enter the total hours for the ’old’ main job (including other jobs) in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 3 in TCM0322680.

Step 47

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the ‘Include From’ date
  • enter the new ‘Include From’ date as the same date as the start date in the Include From field
    • Note: You must record a new period of history using the hours from the other jobs from the day after the ‘old’ main job ended to the day before the new main job started.
  • select [New]
  • enter the start date as the day after the ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with a date three months before today’s date.
  • delete the ‘Include From’ date
  • enter the new ‘Include From’ date as the same date as the start date in the Start Date field
  • enter the end date as the day before the new main job started in the End Date field
  • enter the total hours for the other job(s) (the weekly hours worked between the end of the ‘old’ job and the start of the new job) in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 8 in TCM0322680.

Step 48

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified.

Note: Because the hours for the new main job can’t be backdated more than three months for changes notified before 6 April 2012 or one month for changes notified on or after 6 April 2012, you must record a period of hours at the weekly hour’s rate for the ‘old’ main job, including other jobs.

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the start date
  • enter the new start date as the same date as the ‘Include From’ date (to the three or one month limit) in the Start Date field
  • make a note of the new start date
  • select [OK]
  • select [New]
  • enter the start date as the day after the ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with a date either three or one month before today’s date.
  • delete the ‘Include From’ date
  • enter the ‘Include From’ date as the same date as the start date in the Include From field
  • enter the end date as the day before the new main start date (previously noted) in the End Date field
  • enter the total hours for the ‘old’ main job (including other jobs) in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 9 in TCM0322680.

Step 49

Note: From 6 April 2012, if a customer tells us within a month about a change of circumstances that increases the maximum rate of tax credits they are entitled to, their award can be amended from the date of the change. For changes notified after one month their award can only be amended one month prior to the date the change was notified.

Note: Because the hours for the new job can’t be backdated more than three months for changes notified before 6 April 2012 or one month for changes notified on or after 6 April 2012, you must record a period of hours at the weekly hour’s rate for the ‘old’ job, including other jobs.

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the start date
  • delete the existing ‘Include From’ date
  • manually calculate the date either three or one month prior to the date that the customer notified the change of job
  • enter the ‘Include From’ date as either three or one month before the date that the customer notified the change of job in the Include From date field
  • enter the new start date as the same date as the ‘Include From’ date in the Start Date field
  • make a note of the new start date
  • select [OK]
  • select [New]
  • enter the start date as the day after the ‘old‘ job ended in the Start Date field
  • delete the ‘Include From’ date
  • enter the ‘Include From’ date as the same date as the start date in the Include From Date field
  • enter the end date as the day before the new start date (previously noted) in the End Date field
  • enter the total hours for the ‘old’ job (including other jobs) in the Hours field
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 6 in TCM0322680.

Step 50

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • select the top item
  • select [Change]
  • delete the start date
  • enter the new start date as the same date as the ‘Include From’ date (to either the three or one month limit) in the Start Date field
  • make a note of the new start date
  • select [OK]
  • select [New]
  • enter the start date as the day after the ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with a date either three or one month before today’s date.
  • delete the ‘Include From’ date
  • enter the ‘Include From’ date as the same date as the start date in the Include From field
  • enter the end date as the day before the new main job start date (previously noted) in the End Date field
  • enter the total hours for the other jobs in the Hours field (the weekly hours worked between the end of the old job and start date of the new)
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 10 in TCM0322680.

Step 51

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

  • Note: You must record a new period of history using the hours from the other jobs from the day after the ‘old’ main job ended to the day before the new main job started.
  • select the top item
  • select [Change]
  • delete the start date
  • delete the existing ‘Include From’ date
  • manually calculate the date either three or one month prior to the date that the customer notified the change of job
  • enter the ‘Include From’ date as either three or one month before the date that the customer notified the change of job in the Include From date field
  • enter the new start date as the same date as the ‘Include From’ date in the Start Date field
  • make a note of the new start date
  • select [OK]
  • select [New]
  • enter the start date as the day after ‘old’ main job ended in the Start Date field
    • Note: The ‘Include From’ date will automatically be displayed with a date either three or one month before today’s date.
  • delete the ‘Include From’ date
  • enter the ‘Include From’ date as the same date as the start date in the Include From field
  • enter the end date as the day before the new main job start date (previously noted) in the End Date field
  • enter the total hours for the other jobs in the Hours field (the weekly hours worked between the end of the ‘old’ job and start date of the new)
  • select [OK]. You will be taken to the Work Details screen
  • select [OK]. You will be taken to the Amend Finish screen
  • go to .

For a worked example, use Example 11 in TCM0322680.

Step 52

In the Amend Finish screen

  • enter the date the notification of the change was received
  • enter the source of the change as paper or telephone
  • enter the reason for the change as ‘Change of Circumstances’
  • select [OK]. The computer will accept the change of circumstances and will apply the change at the effective date
    • If the message ‘S18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays
    • If you can make the change
    • select [OK] on the message

then

  • If you have ended the ‘old’ employment at , , , , or you will now need to replace this with a new main employment. Return to the appropriate Step and continue with the actions for the rest of that Step.
  • If entitlement to WTC no longer exists, go to .
  • If entitlement to WTC still exists, go to .
  • If the message ‘S18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays
  • If you can make the change
  • select [OK] on the message

then

  • If you have ended the ‘old’ employment at , , , , or you will now need to replace this with a new main employment. Return to the appropriate Step and continue with the actions for the rest of that Step.
  • If entitlement to WTC no longer exists, go to .
  • If entitlement to WTC still exists, go to .
  • If the message ‘S18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays
  • the changes you are making will re-finalise the claim
  • select [Cancel]. You will be taken to the Amend Application Details screen
  • select [Cancel]
  • when the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, select [Yes]
  • pass the case to a Level 2 User or your manager. For more information, use ‘Level 1 and Level 2 users’ on TCM0320260
  • take no further action.
  • If none of the messages display, then
  • If you have ended the ‘old’ employment at , , , , or you will now need to replace this with a new main employment. Return to the appropriate Step and continue with the actions for the rest of that Step.
  • If entitlement to WTC no longer exists, go to .
  • If entitlement to WTC still exists, go to .

Step 53

Where the customer’s total hours have fallen below 16 and entitlement to WTC no longer exists, they will continue to receive WTC for four weeks starting from the day after entitlement ended. For how to check for entitlement to four-week run-on, use TCM1000397.

Complete the Entitlement has ended referral stencil (Word 25KB) and email it (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • use Function MAINTAIN HOUSEHOLD NOTES to enter the following
    • ‘NC20 - Referral sent DDMMYY to process 4 week run on payment’
    • Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • take no further action.
    • Note: Where the customer’s total hours fall below 16 hours then their entitlement to childcare costs will also cease. Where the childcare element is in payment, an end date must be entered to stop childcare costs being paid automatically once the customer’s weekly hours increase to more than 16. Follow the guidance in TCM0032160.

Step 54

Note: Before you can invite a fresh claim, you must check whether the household is in a closed postcode area to prevent new claims being issued to working age households in these areas.  The exception to this is for those households that contain an individual of Pension Credit Qualifying Age (PCQA), as these will be allowed to claim tax credits.  Following the guidance in TCM0044080 will take you through the necessary steps.

Note: Claims made on or after 6 April 2012 may be backdated up to 31 days.

Note: Claims made prior to 6 April 2012 may be backdated up to 93 days.

If the customer is now eligible to tax credits

  • invite them to make a fresh claim. Follow the guidance in TCM0044080.

Step 55

Use Function MAINTAIN HOUSEHOLD NOTES to record the action you have taken

Note: The message you record will depend on which course of action you have taken. For example, if you followed the action in Step 20 of this Action Guide, record the message for Step 20.

  • Step 1 or 2 - ‘NA01 - Unable to deal with the change of circumstances. Unable to contact (enter customer’s name) for (state what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’ or ‘NA02 - Contacted (enter customer’s name) but have not obtained all the required information (state what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’
  • Steps 30 to 37 - ‘NE43 - Ended job has one or more other job(s) already on system & started new job within 7 days. Date notified DD/MM/YY and date change occurred DD/MM/YY’
  • Step 43 - ‘NE44 - (Clmt’s name) told us within 3 mths, hours qualified them for WTC, left include from date and filled gap from the day after the ‘old’ main job ended to the day before new main job started with the ‘old’ main job and other job(s) hours’
  • Step 43 - ‘NE63 - (Clmt’s name) told us within 1 mth, hours qualified them for WTC, left include from date and filled gap from the day after the ‘old’ main job ended to the day before new main job started with the ‘old’ main job and other job(s) hours’
  • Step 44 - ‘NE45 - (Clmt’s name) told us within 3 mths, hours did not qualify them for WTC, left include from date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’
  • Step 44 - ‘NE64 - (Clmt’s name) told us within 1 mth, hours did not qualify them for WTC, left include from date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’
  • Step 45 - ‘NE46 - Change more than 3 mths, hours qualified them for WTC. Include from date changed to job start date, filled gap from the day after the old job ended to the day before new job started with the new hours’
  • Step 45 - ‘NE65 - Change more than 1 mth, hours qualified them for WTC. Include from date changed to job start date, filled gap from the day after the old job ended to the day before new job started with the new hours’
  • Step 46 - ‘NE47 - Change more than 3 mths, hours did not qualify them for WTC, Include from date changed to job start date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’
  • Step 46 - ‘NE66 - Change more than 1 mth, hours did not qualify them for WTC, Include from date changed to job start date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’
  • Step 47 - ‘NE48 - (Clmt’s name) failed to tell us within 3 mths, hours qualified them for WTC, increased the max award, left include from date, filled gap from ‘old’ main job, incl other job hours to 3 mth limit.(Notified today)
  • Step 47 - ‘NE67 - (Clmt’s name) failed to tell us within 1 mth hours qualified them for WTC, increased the max award, left include from date, filled gap from ‘old’ main job, incl other job hours to 1 mth limit.(Notified today)
  • Step 48 - ‘NE49 - (Clmt’s name) failed to tell us within 3 mths, hours qualified them for WTC, increased the max award, left include from date and filled gap from ‘old’ main job, incl other job hours to 3 mth limit. (Notified before today)’
  • Step 48 - ‘NE68 - (Clmt’s name) failed to tell us within 1 mth, hours qualified them for WTC, increased the max award, left include from date and filled gap from ‘old’ main job, incl other job hours to 1 mth limit. (Notified before today)’
  • Step 49 - ‘NE50 - (Clmt’s name) failed to tell us within 3 mths, hours did not qualify them for WTC, increased the max award, filled gap with the other job(s) hours to 3 mths limit’ (Notified today)
  • Step 49 - ‘NE69 - (Clmt’s name) failed to tell us within 1 mth, hours did not qualify them for WTC, increased the max award, filled gap with the other job(s) hours to 1 mth limit’ (Notified today)
  • Step 50 - ‘NE51 - (Clmt’s name) failed to tell us within 3 mths, hours did not qualify them for WTC, increased the max award, and filled gap with the other job(s) hours to 3 mths limit’ (Notified before today)
  • Step 50 - ‘NE70 - (Clmt’s name) failed to tell us within 1 mth, hours did not qualify them for WTC, increased the max award, and filled gap with the other job(s) hours to 1 mth limit’ (Notified before today)
    • Note: If the customer has a TTCR, there should be a message in Function MAINTAIN HOUSEHOLD NOTES containing the current PAYE reference number. Update this message by recording the new PAYE reference number.
    • Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • go to .

Step 56

Use Function MAINTAIN HOUSEHOLD NOTES to record the action you have taken

Note: The message you record will depend on which course of action you have taken.

  • ‘NE09 - (Clmt’s name) notified us within 3 mths, include from date changed to day after new effective period. Filled gap from day after new effective date to the day before new job started with the other job(s) hours’
  • ‘NE59 - (Clmt’s name) notified us within 1 mth, include from date changed to day after new effective period. Filled gap from day after new effective date to the day before new job started with the other job(s) hours‘
  • ‘NE10 - (Clmt’s name) notified us within 3 mths, change now more than 3 mths. Include from date changed to day after new effective period. Filled gap from day after new effective period to day before new job started with the other job(s) hours
  • ‘NE60 - (Clmt’s name) notified us within 1 mth, change now more than 1 mth. Include from date changed to day after new effective period. Filled gap from day after new effective period to day before new job started with the other job(s) hours’
  • ‘NE11 - Ended job has one or more other job recorded on system & started new job outside 28 days. Date notified DD/MM/YY, date the change occurred DD/MM/YY, new effective date DD/MM/YY (Clmt’s name) told us within 3 mths’
  • ‘NE61 - Ended job has one or more other job recorded on system & started new job outside 28 days. Date notified DD/MM/YY, date the change occurred DD/MM/YY, new effective date DD/MM/YY (Clmt’s name) told us within 1 mth’

or

  • ‘NE12 - Ended job has other jobs on the system, started new job outside 28 days. Date notified DD/MM/YY, date the change occurred DD/MM/YY and new effective date DD/MM/YY, Clm’t failed to tell us within 3 mths, and backdated more than 3 mths
  • ‘NE62 - Ended job has other jobs on the system, started new job outside 28 days. Date notified DD/MM/YY, date the change occurred DD/MM/YY and new effective date DD/MM/YY, Clm’t failed to tell us within 1 mth, and backdated more than 1 mth

then

  • delete the following messages if they appear on Household Notes
    • ‘NE01 - 28 day effective date case. Case held on Grpxx. Change reported dd/mm/yy, job ended dd/mm/yy. New effective date of change is dd/mm/yy. Run on period is dd/mm/yy - dd/mm/yy’
    • ‘NE02 - 28 day effective date case referred to TCO. Actual date *hours reduced / *job ended (delete as appropriate) DD/MM/YY, actual start date of *new hours / *employment DD/MM/YY. 28 day effective period DD/MM/YY to DD/MM/YY referral sent’
    • Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

then

  • If the customer’s job has ended, or their hours have reduced to less than 16, and they are no longer entitled to claim childcare
    • make a note of the new effective date, you calculated earlier
    • you must use this date to end entitlement to childcare
    • follow the guidance in TCM0032160
    • Note: When ending the Childcare you must use the new effective date.
  • otherwise, go to .

Step 57

Complete form TC648 and send it with any relevant correspondence to storage. Follow the guidance in TCM0074140.