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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
Updated
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Notes - Standardised Messages (X to Z): Standardised Messages - Y - Employer Liaison Team / Payment via Employer

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’

 

The Employer Liaison Team (ELT) deals with all PVE notices and miscellaneous PVE correspondence.

The team phones employers to clarify the standardised messages entries or print outs. The team deals with stop or start notices and Contact Centre referrals (codes start with YP).

Message Explanation
   
YP01 - PVE Adjustment of £0.00 held covering period (DD/MM/YY) in tax year (20xx-20xx) due to underpayment of tax credits by employer (name or contact number), TC719 issued, cashcheque authorised (enter R92TC serial number) case stockpiled (Vantive number) An underpayment adjustment has been calculated and is waiting to be put on the tax credits computer.
YP02 - PVE adjustment of £0.00 held covering period (DD/MM/YY) to (DD/MM/YY) in tax year…. due to overpayment of tax credits by (employers name), (Vantive number) An overpayment adjustment has been calculated and is waiting to be put on the tax credits computer.
YP03 - TC681 received from IR (office) re PVE discrepancy. Action pending A referral from an HMRC office has been received. Action is proceeding on it.
YP04 - TC681 received re (PAYE reference) from IR (office) re PVE discrepancy action complete The action on the case is complete. The action taken would have been recorded on another note.
YP05 - Case stockpiled. (Vantive number) Self-explanatory.
YP06 - CC referral received. Spoke to (employers pay office contact name) agreed PVE end date and faxed copy stop notice. Confirmed daily rate and dates paid. * Overpayment / Underpayment of £0.00 in tax year (20xx-20xx). Unable to do any adjustment (* Use appropriately) A Contact Centre referral has been received. The stop date has been agreed with the employer. A copy of the Stop Notice has been faxed to the employer. The overpayment or underpayment amount and tax year has been confirmed. Unable to action the adjustment.
YP07 - CC referral received. Spoke to (employers pay office contact name) agreed emergency stop date and faxed emergency stop notice copy. Confirmed * overpayment / underpayment of £0.00 in tax year (20xx-20xx). Unable to do any adjustment (* Use appropriately) A Contact Centre referral has been received. An emergency stop date has been agreed with the employer. A copy of the Emergency Stop Notice has been faxed to the employer. The overpayment or underpayment amount and tax year has been confirmed. Unable to action the adjustment.
YP08 - CC referral received. Spoke to (employers pay office contact). Confirmed TC…. notice not received. PVE b/d and P-marker set A Contact Centre referral has been received. The Start or Amend Notice has not been received. The employer has been contacted. PVE broken down and the Permanent marker set for the customer to be paid direct.
YP09 - ELT letter received from emp (employer name and ref) with a query about tax credits. Action already taken by another user. NFA required. Case PA Self-explanatory.
YP10 - ELT letter received from emp (employer name and ref) with a query about tax credits. Query resolved (actual action taken). Case PA Self-explanatory.
YP11 - ELT helpline referral received and actioned (actual action taken). Case PA A Helpline referral has been received because the Helpline can’t deal with the query as it concerns four or more customers. The employer has been contacted to resolve the issue.
YP12 - ELT helpline referral received. Action already taken by another user. NFA required. Case PA Self-explanatory.
YP13 - ELT funding problem received from accounts office. Query dealt with (actual action taken). Case PA A referral has been received from the Accounts Office because they don’t have the access to deal with the query. Liaised with Accounts Office to resolve the query.
YP14 - ELT PVE broken down as from (DD/MM/YY) as “Compliance Customer Request” as requested by compliance. Emergency stop notice faxed to (name of employer). NFA required. Case PA Compliance must stop the PVE payments to a customer from an employer. The employer has been contacted to agree a stop date.
YP15 - ELT letter received from (employer’s name). PAYE amendment from (incorrect paye ref) to (correct paye ref). Case PA A letter has been received from the employer telling us that the PAYE reference on the PVE notice they have received is incorrect. The tax credits computer has been amended to show the correct reference on any future notices.
YP16 - Multiple case under the same PAYE number. Company taken over. P45’s issued. Payments continuing under new PAYE. Referred to ELT A company with four or more employees receiving Working Tax Credit has been taken over and is now paying tax credits under the new employer reference.
YP17 - Multiple case with same PAYE number. Payroll wish to be advised of PVE authorised and if notice should be actioned. Referred to ELT Self-explanatory.
YP18 - Multiple case with same PAYE number. Referred to ELT Self-explanatory.
YP19 - Scheme ceased. Case referred to ELT PVE have been broken down by the tax credits computer.
This Note no longer used from 1 June 2014 - YP20 - (Name) IREC called re PVE problems. (Employers name) contacted. Confirmed TC … not received. Break down recorded An Enquiry Centre has contacted us because a customer has come into their office. The employer has confirmed the PVE notice wasn’t received. PVE broken down on the tax credits computer.
This Note no longer used from 1 June 2014 - YP21 - (Name) EC called re PVE problems. Wage slips confirm PVE not received. Break down recorded The customer has taken their pay slips into an Enquiry Centre and these confirm that no Working Tax Credit has been paid through their wages. PVE broken down on the tax credits computer.
YP22 - (Start notice) received with wrong PAYE. PAYE amended and payroll instructed to action notice A notice has been received by an employer with an incorrect PAYE reference. The number has been corrected on the tax credits computer and the employer will pay Working Tax Credit from the date requested.
YP23 - COC not taken up by system. PVE still showing as paid by previous (employers name). Vantive 1768707 The case hasn’t amended on the NTC computer The case has been referred to the Technical Advice Line Liaison Officer.
YP24 - PAYE incorrect as company has been taken (over / become……….). PVE broken down from (DD/MM/YY) Job details updated (name of contact at employers payroll) The employer details have changed. This is treated as a change of circumstances.
YP25 - Wrong PAYE on notice. PVE break down actioned (DD/MM/YY). PAYE amended (name of contact in employer’s payroll) A notice has been sent to the employer with an incorrect PAYE reference. The details on the tax credits computer have been amended.
YP26 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.
YP27 - Payable order request made to Revenue Finance Worthing for (£00.00) to cover PVE by (name & PAYE of employer) after 31/03/06. (£00.00) relates to this customer The employer has continued to pay this employee’s PVE after 31/03/06. A payable order has been sent to the employer to cover the overpayment.
YP28 - Request for payable order to cover PVE paid by (name & PAYE of employer) after 31/03/06 not appropriate, correspondence sent to storage The employer has made a request for a payable order, but they aren’t eligible because they’ve already received funding.
YP29 - Unable to (contact employer / obtain all information required). Unable to process payable order request from (employer name & PAYE). Correspondence sent to storage Self-explanatory.