How to check which customer the overpayment relates to once debt has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
If a customer has migrated to Universal Credit (UC) with an outstanding tax credit debt, the amount will be transferred to the Department for Work and Pensions (DWP) and collected through UC payments. DWP will write to the customer directly.
Note: for customers in Northern Ireland, any outstanding tax credit debt will be transferred to the Department for Communities (DfC) and collected through UC payments. DfC will write to these customers directly.
On the ‘Function Menu’
- select ‘View Overpayment’. You will be taken to the ‘Key data entry’ field
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you are taken to the ‘View Overpayments’ screen, go to Step 2.
If you are taken to the ‘Select Individual’ screen
- select the relevant individual
- select ‘OK’
If you are taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’
- go to Step 2.
In the ‘View Overpayment’ screen
If either App1 or App2 has had any debt transferred to DWP/DfC for collection, the ‘View Overpayment – Signals’ window will open and one or both of these signals will be checked.
- select ‘OK’ - this will clear the signals window.
If the ‘View Overpayment – Signals’ window does not open
- check if the ‘Suspended Pending Transfer to DWP’ box is checked. This indicates recovery of the overpayment has been suspended and the overpayment is waiting to be transferred to DWP/DfC.
Note: If the signals show either applicant has had debt transferred to DWP/DfC, they may still have debt that has been suspended, pending transfer to DWP/DfC.