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HMRC internal manual

Tax Credits Manual

How to check which customer the overpayment relates to, which has been transferred to the Department for Work and Pensions (DWP) for collection

Step 1

On the ‘Function Menu’

  • select ‘View Overpayment’.  You will be taken to the ‘Key data entry’ field
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘View Overpayments’ screen, go to Step 2.

If you are taken to the ‘Select Individual’ screen

  • select the relevant individual
  • select ‘OK’

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’


Step 2

In the ‘View Overpayment’ screen

If either App1 or App2 has had any debt transferred to DWP for collection, the ‘View Overpayment – Signals’ window will open and one or both of these signals will be checked.

  • select ‘OK’ - this will clear the signals window.

If the ‘View Overpayment – Signals’ window does not open

  • check if the ‘Suspended Pending Transfer to DWP’ box is checked.  This indicates recovery of the overpayment has been suspended and the overpayment is waiting to be transferred to DWP.

Note: If the signals show either applicant has had debt transferred to DWP, they may still have debt that has been suspended, pending transfer to DWP.