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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to recall a BACS payment

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: You’ll need access to the ‘BACS Recall Request’ form either from your manager or from the Bank Liaison Team.

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘Latest’ checkbox
  • select the ‘Payment Schedule’ checkbox
  • select ‘OK’. You’ll be taken to the ‘View Direct Payment Schedule’ screen, which shows a list of

    • payment amounts
    • the dates due and issued
    • the status
  • select the latest date in the ‘Issued Date’ column with ‘Paid’ in the ‘Payment Status’ column
  • copy the details from the following columns onto the ‘BACS Recall Request’ form

    • ‘Due Date’
    • ‘Issued Date’
    • ‘Net Amount’
  • select ‘OK’. You’ll be taken to the ‘View BACS Details’ screen
  • copy the details from the following fields into the relevant boxes on the ‘BACS Recall Request’ form

    • ‘NINO’
    • ‘Sort Code’
    • ‘Account No’
    • ‘Account Name’
    • ‘Building Society Ref’, if available
    • ‘PMF Payment Reference’
  • include the reason for recall as

‘Complex Case - Entitlement manually calculated and payments manually maintained by Complex Case Team, Washington’

  • enter your name and contact phone number into the relevant boxes on the ‘BACS Recall Request’ form
  • go to .

Step 2

Email the completed form(This content has been withheld because of exemptions in the Freedom of Information Act 2000)  

  • phone Bank Liaison Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) to confirm the request has been sent

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Make sure the request reaches the Bank Liaison Team by 11:00 on the day before the date in the ‘Due Date’ column shown on the ‘View Direct Payment Schedule’ screen.

  • you’ve now requested the recall of the BACS payment.