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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL

Version 2.0

Changes to previous version - amended guidance. Title changed and both ‘If’ statements updated.

Access the CBOL index

  • tab across to the next dialogue
  • enter ‘CE001’
  • enter either ‘JSA’ (Job Seekers Allowance) or ‘ISL’ (Income Support), as appropriate
  • enter ‘100510’ in the ‘Owning Office’ field
  • enter the customer’s NINO in the ‘NINO’ field
  • enter the first three characters of the customer’s surname in the ‘Customers Name’ field
  • select ‘Enter’ once all the fields are completed
  • if there is an interest in the benefit, a number of fields will be available. Tab across until you reach the one numbered ‘510’ and place a capital ‘Y’ in the field
  • select ‘Enter’. A message for tracing the customer will display
  • select ‘F2’. The blank fields will be populated again
  • enter a capital ‘Y’ in the field with ‘510’ in it again
  • select ‘Enter’
  • look for the decision notes that show a case referred to ‘WICK. HRT decision required. Case returned from WICK, HRT passed/failed and the date’.

If you’ve completed all the required fields in CE001 and error message ‘Error: Record not found at target system entered’ displays, there isn’t a claim for JSA or IS

If you’ve completed all the required fields in CE001 and error message ‘Error: Record not found at target system entered’ doesn’t display, there is a claim for JSA or IS