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HMRC internal manual

Tax Credits Manual

Claims - requests: Welsh language claims

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Claim form in Welsh language (Info) and (AG)’.


The Welsh Language Act 1993 established that we should treat the Welsh and English languages on an equal basis within Wales.

In March 2008, HMRC agreed and signed a four-year arrangement called the ‘Welsh Language Scheme’.

In accordance with this Act, some customers may make ask for a tax credits claim form (TC600) in the Welsh Language.

If you receive such a request, either in writing or during a phone conversation, you should

  • obtain the necessary information from the customer
  • pass the details to the Welsh Service Provider.

The Welsh Contact Centre will then issue the claim form to the customer in the Welsh Language.

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Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

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Step 1

If you’re speaking to a customer and they have requested a claim form (TC600) in the Welsh Language

  • tell the customer to contact the Welsh Helpline on 0845 302 1489
  • take no further action.

If you’ve received a request from the customer in writing asking for a claim form (TC600) in the Welsh Language

  • phone the Welsh Contact Centre
  • tell them that a tax credit claim form (TC600) is required in the Welsh Language
  • give them the contact details of the customer, including

    • name
    • address
    • phone number
  • take no further action.