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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to change current childcare provider or childcare costs

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Change of Circumstances’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OK’.

If you are taken to the ‘Select Household’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
  • go to .

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
  • go to .

If you are taken straight to the ‘Applicant Details’ screen, go to .

Step 2

On the ‘Applicant Details’ screen

Note: If the ‘Signals’ screen displays, select ‘OK’.

  • select ‘CC’ on the toolbar. You’ll be taken to the ‘Childcare Details’ screen
  • select the relevant childcare provider
  • select ‘Change’. You’ll be taken to the ‘Change Childcare Provider’ screen.

If you are changing childcare costs only, go to .

If you are changing childcare provider and costs

  • select the relevant tax year in the ‘Costs’ field by selecting the corresponding checkbox
  • select the costs which have changed from the ‘Costs’ field
  • select ‘Change’. You’ll be taken to the ‘Amend Cost’ screen
  • enter the correct end date in the ‘End’ field
  • select ‘OK’. You’ll be taken back to the ‘Change Childcare Provider’ screen
  • select ‘OK’. You’ll taken back to the ‘Childcare Details’ screen
  • select ‘New’. You’ll be taken to the ‘New Childcare Provider’ screen
  • enter the new childcare provider’s name in the ‘Name’ field
  • select ‘Address’. You’ll be taken to the Address Change’ screen
  • enter the childcare provider’s address in the relevant fields
  • select ‘OK’. You’ll taken back to the ‘New Childcare Provider’ screen
  • enter the approving body in the ‘Approving Body’ field
  • enter the registration number in the ‘Registration Number’ field
  • enter the new start date in the ‘Costs Start’ field for the relevant tax year in which the change happened.
  • go to .

Step 3

On the ‘Change Childcare Provider’ screen

  • select the relevant tax year in the ‘Costs’ field by selecting the corresponding checkbox
  • select the costs that have changed from the ‘Costs’ field
  • select ‘Change’. You’ll be taken to the ‘Amend Cost’ screen
  • enter the correct end date in the ‘End’ field
  • select ‘OK’. You’ll be taken back to the ‘Change Childcare Provider’ screen
  • select ‘Add’. You’ll be taken to the ‘Add Cost’ screen
  • enter the day after the end date which you just previously entered, in the ‘Start Date’ field
  • go to .

Step 4

On the ‘Add Cost’ screen.

If the one-month restriction message displays and the childcare costs have decreased

  • change the date in the ’Include From’ field to the same as the start date of the change in the childcare costs
  • enter the new weekly childcare costs in the ‘Weekly Cost’ field
  • select ‘OK’
  • go to .

If the one-month restriction message displays, the childcare costs have increased and the customer told us of this change within one month

  • change the date in the ‘Include From’ field to the same as the start date of the change in the childcare costs
  • enter the new weekly childcare costs in the ‘Weekly Cost’ field
  • select ‘OK’
  • go to .

If the one-month restriction message displays, the childcare costs have increased and the customer did not tell us of this change within one month

  • note the existing date in the ‘Include From’ field and change it to the same as the start date of the change in childcare costs
  • amend the end date you previously entered in the ‘End’ field to the day before the date in the ‘Include From’ field that you just noted
  • enter the old weekly childcare costs in the ‘Weekly Cost’ field
  • select ‘OK’. You’ll be taken back to the ‘Change Childcare Provider’ screen
  • select ‘Add’. You’ll be taken to the ‘Add Cost’ screen
  • enter the new childcare costs in the ‘Weekly Cost’ field
  • backdate the new costs to the one month time limit and enter this date in the ‘Include From’ field
  • select ‘OK’. You’ll be taken back to the ‘Change Childcare Provider’ screen
  • select ‘OK’
  • go to .

If the one-month restriction message does not display

  • enter the new weekly childcare costs in the ‘Weekly Cost’ field
  • select ‘OK’. You’ll be taken back to the ‘Change Childcare Provider’ screen
  • select ‘OK’
  • go to .

Step 5

If you have made the change to a pre-award claim, you have changed the current childcare provider and/or childcare costs. Return to the guidance you were previously following.

If you have made the change to a post award claim

  • you’ll be taken to the ‘Amend Finish’ screen
  • do not complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.