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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Renewals - miscellaneous (S-Z): Renewals - Statement of Account (Info)

A customer will receive a Statement of Account (SOA) when their entitlement to tax credits has been terminated.

Form TC607 is the SOA.

An SOA will be issued when

  • Current Year (CY) provisional payments are terminated because a full reply to a S17 notice hasn’t been received by the 1st Specified Date
  • a change of circumstances or correction ends Previous Year (PY) or earlier entitlement but there was an award or provisional award for a later year.

Note: We no longer issue award notices that require the customer to sign and return them. This functionality was switched off in April 2011.

An SOA will inform the customer of

  • the reason for the issue of the SOA
  • payments already made
  • payments still due
  • any overpayment (if applicable).

If an overpayment is applicable, a Notice To Pay will be issued separately after 30 days.