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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Changes - work (general A-M): Hours Worked warning message (AG)

To deal with the warning message ‘Hours worked and IS / JSA / MIG more than 7 days in the future’, consider steps 1 to 7.

Step 1

In Function AMEND APPLICATION, when you are attempting to enter a change of circumstances or correction to current work details, for example ending one job and starting another, and the warning message ‘Hours worked and IS / JSA / MIG end date more than 7 days in the future’ displays

  • select [OK]. This will close the message

then

  • go to .

Note: When the customer isn’t currently working and you are adding work details for the first time, or after a significant gap in employment, follow the guidance in TCM0048120.

Step 2

Select [Inc1] or [Inc2], as appropriate. You will be taken to the Income screen for that customer

  • select ‘History’ on the toolbar menu
  • select the ‘IS’, ’JSA’ or ‘MIG’ (PC) signals, as appropriate from the options available. The History screen for that signal will display
  • check the end date in the End Date field

    • If there is an end date recorded for the appropriate signal

    • do not continue with this guidance

    instead

    • continue to follow the appropriate work guidance.

    • If there is no end date recorded for the appropriate signal, go to .

Step 3

Where there is no end date recorded for the appropriate IS, JSA or MIG (PC) signal

  • phone the customer to obtain the end date. Follow the guidance in TCM0094080 

Note: Confirm if the benefit is JSA or ESA before you contact the customer if you have selected the JSA signal. Refer to the Access to DWP Data System manual for advice on how to confirm the actual benefit.

* If you are unable to contact the customer by phone, go to .
* If the customer confirms that the benefit has ended, but they are unable to provide you with an end date, go to .
* If you obtain the end date, go to .

Step 4

You must enter an appropriate end date for the IS, JSA, ESA or MIG (PC). To do this you must establish when the IS, JSA, ESA or MIG (PC) is likely to have ended and when the job started. To determine this

  • in the Function menu
  • select ‘Application’ on the toolbar menu
  • select ‘View’ from the options available
  • enter the customer’s NINO in the Key Entry Data screen
  • select [OK]. You will be taken to the Application Summary screen
  • select [VH] on the toolbar menu. You will be taken to the Applicant 1 History screen in Function VIEW APPLICATION
  • select [Versions] on the toolbar menu. You will be taken to the Select Application Version screen
  • select a version that is prior to the current job start date, but after the IS, JSA/ESA or MIG (PC) start date
  • select ‘Ap1’ or ‘Ap2’ on the toolbar menu, as appropriate. You will be taken to the Applicant 1 or Applicant 2 screen
  • select ‘History’ on the toolbar menu
  • select ‘Total Hours Worked’ from the options available. The Total Hours Worked history screen will display
  • make a note of the work history recorded

Note: You may need to look at previous versions to help you establish the work history recorded.

  • select [Cancel]. You will be taken to the View Application History screen
  • select ‘History’ on the toolbar menu
  • select ‘IS’, ’JSA/ESA’ or ‘MIG’ (PC), as appropriate from the options available. The appropriate IS, JSA/ESA or MIG(PC) history screen will display
  • make a note of the history recorded
  • select [Cancel]. You will be taken back to the View Application History screen
  • when you have noted all the relevant history and established an appropriate IS, JSA/ESA or MIG (PC) end date
  • select [Cancel] until you are taken back to the Function menu

then

  • use Function MAINTAIN HOUSEHOLD NOTES to establish if there is any relevant note that indicates an IS, JSA, ESA or MIG (PC) end date

Note: By working through the versions and checking and comparing the IS, JSA, ESA or MIG (PC) dates with work history, you must establish an appropriate IS, JSA, ESA or MIG (PC) end date. ESA is only applicable from 27/10/2008.

  • enter the appropriate end date, go to .

Step 5

Enter the IS, JSA/ESA or MIG (PC) end date in the appropriate field. To do this

  • use Function AMEND APPLICATION selecting the Change of Circumstances or Correction option, as appropriate. You will be taken to the Applicant 1 Details screen
  • select [Inc1] or [Inc2] on the toolbar menu, as appropriate. You will be taken to the Income screen for that customer
  • select ‘History’ on the toolbar menu
  • select the ‘IS’, ’JSA’ or ‘MIG’ (PC) signal(s), as appropriate from the options available. The History screen for that signal will display

Note: Select the ‘JSA’ signal and History screen to enter details for either JSA or ESA.

  • enter the appropriate end date in the End Date field
  • select [OK]. You will be taken back to the Income screen

then

  • go to .

Step 6

Use Function MAINTAIN HOUSEHOLD NOTES to record the action you have taken

Note: The message you record will be depend on which course of action you have taken. For example, if you followed the action in step 3, record the message for step 3.

  • Step 3 - ‘TCMZ - Unable to deal with the change of circumstances. Unable to contact (enter customer’s name). (State what details are missing). (Include date notified and the date the change actually occurred). (Include BF date if reminder cycle has been set)’

When reminder cycle complete, enter a benefit end date as the day before the appropriate job start date

or

  • Step 3 - ‘TCMZ - Contacted (enter customer’s name) but haven’t obtained all the required information (state what details are missing). (Include date notified and the date the change actually occurred). (Include BF date if reminder cycle has been set)’

When reminder cycle complete, enter a benefit end date as the day before the appropriate job start date

or

  • Step 5 - ‘TCMZ - Contacted (enter customer’s name) confirmed that the IS/JSA/ESA/MIG (PC) (delete as appropriate) End Date as DD/MM/YY. Have updated change’

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.

then

  • go to .

Step 7

Complete form TC648 and send it together with any relevant correspondence to storage. Follow the guidance in TCM0074140.

then

  • return to the work change instruction you were following before you came to this instruction, to complete the change.