TCM1000128 - How to check if award ended due to death of customer or partner

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OK’.

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.

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Step 2

On the ‘Applicant Details’ screen

  • select ‘Household’ on the toolbar
  • select ‘Details’ from the options available. The ‘Household Details’ screen will display

  • the following will be shown if the award has ended due to the death of the customer or their partner

    • a date in the ‘Household End Date’ field
    • ‘Death of an Applicant’ in the ‘Household End Reason’ field.

Note: You must not make any changes in the ‘Household Details’ screen. When you have finished checking whether the award has ended due to the death of the customer or their partner, select ‘Cancel’.