TCM1000259 - How to check if a household breakdown is recorded

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘Correction’ from the options available you will be taken to the ‘Key Entry Data - Applicant’ screen
• enter the customer’s NINO
• select the ‘All’ checkbox and select ‘OK’ you will be taken to the ‘Select Application’ screen
• select the relevant claim to highlight it
• select ‘OK’ you will be taken to the ‘Amend Application - Applicant Details’ screen
• select ‘Household Details’ from the toolbar
• the ‘Household End Reason’ field will show ‘Household Breakdown’ if a Household End has been applied

If the reason ‘Household Breakdown’ is not shown in the ‘Household End Reason’ field

• a household breakdown date has not been recorded for this application

If the reason ‘Household Breakdown’ is shown in the ‘Household End Reason’ field

• a household breakdown date has been recorded, the date in the ‘Household End Date’ field will show the date of the Household breakdown