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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check for Special Needs markers

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OK’.

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to .

If you are taken to the ‘Select Application’ screen

select the relevant claim

select ‘OK’. You will be taken to the ‘Applicant Details’ screen

go to .

If you are taken straight to the ‘Applicant Details’ screen. go to .

Step 2

On the ‘Applicant Details’ screen

  • select ‘Household’ on the toolbar
  • select ‘Details’ from the options available. The ‘Household Details’ screen will display
  • the following will be shown in the ‘Special Needs’ field, if there is a special needs marker

    • ‘Braille’
    • ‘Welsh’
    • ‘Audio’
    • ‘Large Print’.

Note: You must not make any changes in the ‘Household Details’ screen. When you have finished checking for a special needs marker, select ‘Cancel’.