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HMRC internal manual

Tax Credits Manual

How to lift overpayment suspension marker

Version 1.0

Changes to previous version - new How to.

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View overpayment’ from the options available
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • go to the ‘View Overpayment’ screen for the relevant year
  • select ‘Maintain dispute’. You will be taken to the ‘Maintain Dispute’ screen
  • select the appropriate dispute resolution reason from the ‘Dispute Resolution’ drop down menu. This will lift the suspension
  • select ‘OK’