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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to mark the Award Declaration as not served

Step 1

On the ‘Function Menu’

  • select ‘In Year Finalisation’ on the toolbar
  • select ‘Maintain IY Finalisation’ from the options available. You will be taken to the ‘Key Entry Data screen
  • enter the customer’s NINO
  • select ‘OK’.

If you are taken to the ‘Select individual’ screen

  • select the relevant individual that you need to work
  • select ‘OK’. You will be taken to ‘Household Details’ screen’ go to .

If you are taken to the ‘Select household’ screen

  • select the relevant household that you need to work
  • select ‘OK’. You will be taken to ‘Household Details’ screen’ go to .

If you are taken straight to the ‘Household Details’ Screen, go to .

Step 2

On the ‘Household Details’ screen

  • select ‘Continue’. You will be taken to the ‘Notice details’ screen
  • select either ‘Yes’ or ‘No’ to any warning messages that you may see depending on what action you need to take.
  • select a ‘Reason’ from the drop down list, when setting the ‘Not Served’ indicator.
  • select ‘OK’ . You will be returned to the ‘Notice Details’ screen

Note: If an appointee is marked as Not Served the In Year S17 Notice will be issued to the claimant(s)

Note: once a Notice has been marked as Not Served and a subsequent In Year S17 Notice issued, any future changes will be made against the latest version of the In Year S17 Notice for that household.