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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check if payments are being made by the tax credits computer

Version 1.0

Changes to previous version - new guidance.

Step 1

If you are on the ‘Function Menu’, go to .

If you are already on the ‘Award Summary’ screen

  • select ‘Navigate’ on the toolbar
  • select ‘View Household Account’ from the options available. You will be taken to the ‘View Award Period Summary - Household’ screen
  • select either the ‘Postings’ or ‘Schedule’ checkbox, as appropriate
  • return to the guidance you were previously following.

Step 2

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select either the ‘Postings’ or ‘Schedule’ checkbox, as appropriate
  • select ‘OK’.

Note: A message may display stating you are denied access to that customer’s details. If this happens, follow the guidance in TCM0068160.

If the message ‘There are no awards for this individual’ displays, no award and therefore payment has been made to the customer.

If the message ‘There are no awards for this individual’ doesn’t display

  • an award and therefore payment has been made to the customer
  • go to .

Step 3

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You will be taken to the ‘View Award Period Summary - Household’ screen
  • go to .

If you are taken straight to the ‘View Award Period Summary - Household’ screen, go to .

Step 4

On the ‘View Award Period Summary - Household’ screen

  • select the appropriate tax year, for example ‘CY’
  • select ‘OK’. You will be taken to either the ‘View Award Period Postings’ or the ‘Direct Payment Schedule’ screen
  • return to the guidance you were previously following.