TCM1000153 - How to check the status of the renewal

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

select ‘Renewal’ on the toolbar
select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Data - Renewals’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.

If you are taken to the ‘Select Household’ screen

select the relevant household
select ‘OK’. You will be taken to the ‘View Section 17 - Current Position’ screen
go to Step 2.

If you are taken to the ‘Select Tax Credit Period’ screen

select the relevant period
select ‘OK’. You will be taken to the ‘View Section 17 - Current Position’ screen
go to Step 2.

If you are taken straight to the ‘View Section 17 - Current Position’ screen, go to Step 2.

On the ‘View Section 17 - Current Position’ screen, check the ‘Status’ field. This will tell you the status of the renewal.