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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to find the status of a claim using function View Claim Summary

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Claim Summary’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select ‘OK’.

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Select Award’ screen

  • select the relevant award period
  • select ‘OK’.

If you are taken to the ‘View Claim Summary - Signals’ screen

  • select ‘Cancel’. You will be taken to the ‘View Claim Summary - Initial’ screen
  • note the entry in the ‘Apn Status’ field.