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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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How to access the Manage Verification Failures screen from the Verification Failures work list

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Verification Failures’ work list

  • select the relevant work list item
  • select ‘File’ on the toolbar
  • select ‘Next Function’ from the options available. You will be taken to the ‘Work Management - Select Next Function’ screen
  • select ‘Manage Ver Failures’
  • select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen
  • on this screen you can find

    • customer names and NINOs
    • decision status in the ‘Decision Status’ field
    • any compliance information in the ‘Compliance Information’ box
    • types of verification failures.