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HMRC internal manual

Tax Credits Manual

How to access the Applicant Failed Payments work list and check the reason a payment failed

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Worklists’ on the toolbar
  • select ‘Maintain’ from the options available. You will be taken to the ‘Maintain Worklist’ screen
  • select the ‘Applicant Failed Payments’ work list from the ‘Worklist Type’ field
  • select the relevant MU from the ‘Management Unit’ field. All the work items for that MU and work list will display

Note: Your manager will be able to provide you with the relevant MU number.

  • select the relevant work list item
  • select ‘Details’. You will be taken to the ‘Worklist Entry Details’ screen where more details of the selected work list item will be displayed
  • the reason why the payment failed will be shown in the ‘Reason’ field.