How to access the Applicant Failed Payments work list and check the reason a payment failed
Changes to previous version - new guidance
On the ‘Function Menu’
- select ‘Worklists’ on the toolbar
- select ‘Maintain’ from the options available. You will be taken to the ‘Maintain Worklist’ screen
- select the ‘Applicant Failed Payments’ work list from the ‘Worklist Type’ field
- select the relevant MU from the ‘Management Unit’ field. All the work items for that MU and work list will display
Note: Your manager will be able to provide you with the relevant MU number.
- select the relevant work list item
- select ‘Details’. You will be taken to the ‘Worklist Entry Details’ screen where more details of the selected work list item will be displayed
- the reason why the payment failed will be shown in the ‘Reason’ field.