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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to set a Manual Suspension marker

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You’ll be taken to the ‘View Overpayment’ screen
  • go to .

If you’re taken straight to the ‘View Overpayment’ screen, go to .

Step 2

On the ‘View Overpayment’ screen

  • select the ‘Maintain Dispute’ checkbox
  • select the ‘Manual Suspension’ checkbox

Note: If a ‘Manual Suspension’ or ‘Dispute Suspension’ marker has previously been set and removed, you may not be able to select the ‘Manual Suspension’ checkbox. If this occurs, you must select the ‘New’ checkbox, which will then enable you to select the ‘Manual Suspension’ checkbox.

  • select the ‘Suspend Recovery’ checkbox
  • select ‘OK’. You’ve set the ‘Manual Suspension’ marker.