TCM1000074 - How to check if a payment schedule has been set up
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select the ‘Payment Schedule’ checkbox
- select ‘OK’. You will be taken to the ‘Select Award’ screen
- select the relevant award start date
- select ‘OK’. You will be taken to the ‘View Direct Payment Schedule’ screen
- if there is a list of scheduled payment amounts, then the schedule has been set up.