TCM1000365 - How to check if you’ve all the employment details

Version 1.0

Changes to previous version - new guidance

Step 1

If you are changing the main employment, go to Step 2.

If you are adding an additional job, go to Step 5.

Step 2

For any job the customer has left, you always need the

  • end date
  • name of the employer.

If the new main employment is employed. you also need the

  • reference number (if available)
  • payroll number (if available)
  • name
  • address
  • number of hours worked in total before the change
  • number of hours worked in total after the change
  • go to Step 3.

If the new main employment is self-employed, you also need the

  • Unique Taxpayer Reference (UTR) number (if available)
  • number of hours worked in total before the change
  • number of hours worked in total after the change
  • go to Step 3.

Top of page

Step 3

If the customer is now in receipt of benefits, go to Step 4.

If the customer isn’t in receipt of benefits, return to the guidance you were following.

Top of page

Step 4

Where the customer is now in receipt of Income support (IS), income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA) or Pension Credit you’ll need

  • the type of benefit (which one of the above)
  • the start date of benefit.

Note: You must obtain confirmation from the customer that their JSA is either income-based or contributions-based or their ESA is income-related or contributions-based.

Note: The customer can only be considered as being in receipt of JSA or ESA when it is income-based or income-related.

Note: Contributions-based JSA or ESA mustn’t be recorded as JSA or ESA income on the computer as this will lead to overpayments for customers once the computer is amended.

Note: Contributions-based JSA and ESA should only be taken into account as part of Social Security Benefits income.

Note: If JSA or ESA is contributions-based you must record these details within Household Notes.

Top of page

Step 5

For all jobs you are adding you always need the

  • total number of hours the customer works in all their jobs before you add the new employment
  • new total number of hours the customer works in all their jobs after you add the new employment
  • end date of the old hours worked
  • start date of the new hours worked.

If the additional employment is employed, you’ll need the new

  • reference number (if available)
  • payroll number (if available)
  • name
  • address.

If the additional employment is self-employed, you’ll need

  • Unique Taxpayer Reference (UTR) number (if available).