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HMRC internal manual

Tax Credits Manual

How to check if the unfinalised work list entry is a single or multi-entry work item

Step 1

On the ‘Function Menu’

  • select ‘Worklists’ on the toolbar
  • select ‘Maintain’ from the options available

    • you will be taken to the ‘Maintain Worklist’ screen
  • select ‘Unfinalised In Year S17’ from the ‘Worklist Type’ field
  • select the relevant MU from the ‘Management Unit’ field. All the work items for that MU and work list will be shown

Note: Your manager will be able to provide you with the relevant MU number

  • select ‘Details’

    • you will be taken to the ‘Worklist Entry Details’ screen
  • check the ‘Reason’ field to establish the reason for the work list item

If there are two or more different reasons shown, the work item is multi entry.

If there is only one reason shown, the work item is single entry.