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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to automatically populate a bank/building society address

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Capture Current’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select ‘OK’. You will be taken to the ‘Capture Application’ screen
  • select ‘PM1’ or ‘PM2’ on the toolbar. You will be taken to the ‘Payment’ screen
  • remove last digit of the sort code
  • [Tab] out of the field
  • re-enter the last digit into the sort code
  • [Tab] out of the field
  • the address should populate.

Note: If the address does not populate contact the customer.