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HMRC internal manual

Tax Credits Manual

How to check the status of an award

Step 1

On the ‘Function Menu’

  • select ‘Award’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘Period’ checkbox and enter the relevant year as 06/04/YYYY - 05/04/YYYY
  • select ‘OK’.

If you are taken to the ‘Select Household’ screen

  • select the relevant household
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • go to Step 2.

If you are taken straight to the ‘Select Award’ screen, go to Step 2.

Step 2

On the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You will be taken to the ‘Award Summary - Sterling’ screen
  • the award status is shown in the ‘Award Status’ field.