TCM1000150 - How to view a customer’s verification failures

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘Verification Failures’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
• enter the customer’s NINO
• select OK. You’ll be taken to the ‘Manage Verification Failures’ screen
• select the verification failure you want to view.